On-Site Technology Support - Senior Associate | Configuration & Migration Champion at EY• Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).• Assist with provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.• Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.• Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.• Under minimal supervision, provide after-hours service for escalated issues from the Service Desk or supervisor.• Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT Service process.• Assist with off-site support for firm sponsored functions/meetings.• Perform asset management responsibilities as assigned by supervisor.• Assist with IT tasks related to office moves, build outs and relocations.• Operate as “remote hands” for other IT functions, such as Telecommunications and Hosting.• Maintain a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents.• Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Respond to queries either in person, over the phone or using LogMeIn.• Write training manuals. • Train computer users.• Maintain daily performance of computer systems.• Respond to helpdesk tickets for customers seeking help.• Ask questions to determine nature of problem.• Walk customer through problem-solving process. • Install, modify, and repair computer hardware and software. • Clean up computers.• Run diagnostic programs to resolve problems;• Install computer peripherals for users.• Follow up with customers to ensure issue has been resolved.• Resolve issues regarding conference room issues• Update conference room computers, wireless computer labs, desktop computers in Labs 1 & 2 and equipment checkout computers as well as troubleshoot and resolve problems that arise on internal/external customer’s computers.

IT support, updating website catalog, upgrading business from Windows XP to Windows 7.

Customer service, sales, cashiering, inventory.