Michaela Byrne is a Director | Customer and Partner Engagement for the Americas @ Microsoft | MBA at Microsoft. They possess expertise in online advertising, marketing, leadership, advertising, sales and 24 more skills. Colleagues describe them as "I can enthusiastically recommend Michaela for her many contributions at Zooppa. As the head of Global Operations she was the lynchpin for keeping the company in synch between customers, technology, sales, marketing and production. Some of her key roles included: -Managing the IT development cycle and iteration planning for a new customer dashboard, being the interface between clients and the product/technology teams -Relationship management for new and continuing clients, taking over with the hand-off from the sales organization and managing expectations with production -Michaela established and led a very successful intern program, many of whom where later hired to become full-time employees -In a sometimes ambiguous start-up organizational environment Michaela always worked to uncover problems and build consensus to find solutions . She was a leader and inspiration to the team across countries with a never-failing positive attitude." and "When Michaela joined Zooppa, our operation team needed a strong leadership and direction. Michaela was quick to identify bottlenecks in the processes and creative in instituting solutions. She was instrumental in standardizing internship program which bolstered our marketing efforts. Also, she standardized several other key processes across the global teams. As a result, she was promoted to global operation manager role in a short time. Michaela was often thrown into critical projects. She managed crisis effectively and delivered strong results consistently. Recently, I worked closely with her on several key technical projects. Her insights and customer empathy helped tremendously in shaping the product roadmaps."