Shannon Byrne Email & Phone Number

New York, NY, US

New York, NY, US

New York, NY, US

• Process transactions for sales and rental real estate closings and referrals for the Midwest and Indianapolis markets, duties include:
• Issuing commission payments to agents through JPM and tracking fee deductions while ensuring all commission calculations are correct and compliant and within our TTP
• Leading initiatives to close out pending funds and past due transactions to help the company recognize revenue
• Managing multiple ticketing and call systems to provide financial support to agents, clients and sales managers -- while keeping our SLA with our customers
• Other duties include: working closely with accounting to audit underlying transaction records, SPOA for high touch teams, creating commission statements, and setting up wires

Manhattan, New York, New York, US

• Provided sales support to managing broker and agents in fast-paced luxury real estate office, duties included:
• Coordinating commissions and payments for 80+ agents -- tracking deal documents and exclusives, following deal closings and processing commissions and ad reimbursements
• Handling all vendor communication, services, inventory and billing
• HR duties like onboarding and orienting agents -- including desk set ups and license transfers, and agent associations and disassociations
• Organizing events and (virtual and in-person) meetings -- booking sponsors and entertainment, creating evites and compiling content for office newsletter
• Other duties included: managing multiple calendars and client and agent calls

• Managed front and back of office operations, and operations team for high-end, high-volume (90+ daily clients) pet care facility on the UES, duties included:
• Orienting clients, handling all paperwork and data and sales management: this involvedre/selling packages to new and recurring clients and contacting vets to ensure state regulations were upheld
• Creating often complex daily operations team schedules for a team of 30+ and overseeing staff interactions with animals and dog behavior rotations
• Other duties included: completing check in and outs, appointment scheduling, past-due payment collection, daily sales and cash reconciliation, and creating content for social media