Role Purpose:Work across multi sites of BPO and across brands (Cooperative, Britannia and Platform) to deliver and champion a best in class process governance and architecture framework, to deliver process efficiency, support change and maintain a continuous improvement culture, providing specialist input and making recommendations to support risk management, strengthen controls, and ensure accurate, customer focused business's measurement.Knowledge, Skills and Experience:- Robust understanding of process architecture, modelling and measurement principles and associated systems and tools- Relevant business experience and training in process architecture, to be considered be a SME in this subject matter- Understanding of how Banks defined strategic processes link down to subordinate process across process hierarchy- Experience of working within a business support function - Excellent planning and organisation skills, proven by track record of high quality delivery with adherence to timescales- Good presentation, influencing and communication skills including ability to present information clearly to a variety of audiences- Ability to contribute towards working parties as a process architect SME, taking part in process redesign and improvement discussions