Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. • Responsibilities include, respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.• Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.• Assist in local sales & marketing initiatives and programs.• Meets/exceeds sales quota on a daily/weekly basis.• Monitors competition by gathering current market information on pricing and products.• Identify and convert customer problems into solution sales opportunities.• Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers

As the eight largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with internet, TV, Voice and fiber services. • Responsibilities include, ability to ask qualifying questions, and determine next steps needed to resolve the customer question/issue, in a single customer interaction to maximize the customer experience • Demonstrate ability to establish and maintain effective relationships with customers• Research and identify trends in service/equipment problems and documents process used to correct issues• Proactively learns new technology related to Breezeline product/services• Prepare work orders when required and ensures appropriate procedures are followed• Exercise sound judgement within the score of empowerment and acts in the best interest of both the customer and company• Promotes Breezeline products and sells services based on customer needs.

- Responsibilities include supporting construction activities by planning, organizing and implementing the following functions: project control systems, engineering interface, subcontracts and material management, purchasing and scheduling. - Maintained relationships with customers and responsible for ensuring timely communication, resolution and proper follow-up to drive customer satisfaction. - Complied with company policies, procedures and protocols, to ensure regulatory and compliance requirements are met; ensured documentation of all work performed is captured, including the ordering of raw materials and parts. - Assisted in creating and supporting the administration and executing of safety and quality plan for the project.

Founded a high-end digital media production business specializing in UX design, commercial, architectural, and portrait photography. Responsibilities include marketing and maintaining my brand, maintaining a web presence, working with commercial clients and budgets, working within deadlines, and delivering a finished product to the client with the utmost quality.• Contracted to generate compelling imagery for commercial assignments. Past and present clients include: City of Boston, Northeastern University School of Law, Boston College, State Street Corp., Amplify LatinX, Millennium Partners L.A. Sports Club @ The Ritz Carlton, ALPFA, among others. • Responsible for planning, conceptualizing, and driving client’s marketing strategies which included storyboards, video production, editing and encoding of online content. • Experienced user of multiple digital media production systems and tools such as Canon, Fuji and Nikon systems, Apple computers and software. Knowledge of CMS software such as WordPress, Phase One software, Davinci Resolve, Adobe Creative Suite software including the latest versions of Photoshop, Premiere, Lightroom, Illustrator, and After Effects. Avid user of 3-D applications such as Maxon Cinema 4D and others.

Supported the North American Gillette Shave Global Business Unit by ensuring the systemic SAP Master Data transition for finished materials, and intermediates was completed by a target date to help drive supply-chain production strategies in new and existing markets.• Ensured that any blocked Idocs between systems due to defective Master Data were resolved within a reasonable time frame. Achieved process improvement target from 21 days to 14 days.• Stayed current with changes to the supply locations for materials relevant to their categories.• Certified Supply Network Master Data was completed at each location.• Supported system integration testing, or no negative impact testing on a periodic basis as requested.• Worked with Key Users from other work process areas and service centers to resolve SAP-related Master Data issues.

• Sustained planning for short and medium-term key programs, which were supported systematically prior to integration. Activities included material and inventory tracking, material set-up, monitoring and reporting. Acted as liaison between Product Supply, Demand Planning, and Customer Team Groups to coordinate activities needed to bridge gaps or insure proper delivery. Helped drive performance improvement levels to a record 99.3% case fill rate from a previous 98.1%• Led key costumer events processes and requirements by providing shipment forecasting as well as events evaluations through the creation of systemic tools that helped improved sales by +10% while reducing non-performing inventory.• Improved Order Acquisition efficiency and Quality Order Process including data integrity, maintained databases, promotion handling, inventory reduction. These key processes helped reduced the category inventory levels by +15 MM.

• Worked within a customer focused team responsible for the key logistics and financial operations for P&G largest customer; the Walmart Corp (+12 Billion in annual sales).• Delivered successful Order Management results and best in class customer service.• Accountable for in-depth credit risk management, customer reliability, inventory management, and promotion fundtransactions.• Facilitated product movement between carriers and ship site to optimize shipment and delivery execution.• Performed data analysis and reporting of channel and client performance against standards.• Collaborated with internal and external partners to manage flow of products and equipment, while supporting theaccounting processes within these areas.

• Recruited to effectively manage and maintain Gillette’s largest national and regional accounts with total annual sales in excess of 140MM. Award winning efforts to reduce DSO (Daily Sales Outstanding) consistently quarter after quarter.• Responsible for ensuring the account revenue management DSO and trade receivable monthly, quarterly, and yearly targets were met and exceeded.• Established proactive and positive relationships with Gillette customers while enforcing Gillette policies, payment terms, and controlling delinquency levels.• Analyzed accounts specific practices to identify trends and root-causes and made recommendations to resolve issues, taking individual and team corrective actions as deemed necessary

• Performed core functions in managing standard orders from order acquisition through order delivery.• Responsible for ensuring account order management service requirements were achieved.• Analyzed accounts and assessed changes to ensure specific service expectations were met or exceed.• Acted as prime contact for customer calls and inquiries

• Responsible for resolving customer and broker issues to ensure client satisfaction; served as a liaison for operation support groups and customer call center.• Processed mutual fund trades of broker-to-broker; client account securities transfers, check bank receipts and delivery.• Undertook Quality Control Audits on all transactions completed and related documentation, analyzed accounts andassessed changes to ensure specific service expectations.• Assisted in establishing department objectives through mentoring and motivating new staff to help maintain optimumperformance and productivity standards.