MISSION STATEMENTCustomer service is important to our business; at The Onyx Corporation we enhance customer service for our clients and potential clients. Using a virtual call center to answer calls and perform specific operations (such as customer service or trouble-shooting), we enable faster growth and cost effectiveness. We handle calls for specific purposes, such as inbound calls to help customers place orders or to answer questions about certain products. We have carefully selected top individuals that can provide high quality customer service at significant cost savings. We look forward to welcoming you to our family, so get matched with a leading customer service company! The ONYX CORPORATION!

•Installs and configures network computer equipment including (but not limited to) computer workstation, network servers, and network routers, hubs, and bridges. •Provides Server Management support to include Group Policy, Active Duty Manager and Print Manager Support.•Installs application and system software, and supports the use of network workstations. •Repairs or coordinates repair of computers, printers, and other network attached devices. •Provides hardware, software and networking support to end users throughout the county. •Coordinates and actively participates in the installation of new technology based labs. •Consults with users to define technical needs and requirements. •Reviews current developments, literature and technical sources of information related to job responsibility. •Participates in training programs to increase skills and proficiency related to position assignment. •Performs other duties as assigned by supervisors

•Repairs, calibrates, adjust and inspects computer systems equipment and peripherals.•Performs scheduled preventive maintenance on computer systems equipment and peripherals.•Makes approved changes in existing equipment according to the manufacturer or vendor hardware/software specifications and department/MCCG policies and procedures.•Assists in the installation of computer equipment as assigned.•Performs equipment evaluations and makes recommendations regarding purchasing decisions.•Performs incoming inspection of all new computer systems equipment and peripherals and applies fixed asset tags.•Maintains equipment in excellent operating condition.•Initiates the ordering of parts and supplies or repairs in accordance with MCCG purchasing procedures. Prepares paperwork and forwards to Client Services Manager for approval.•Responds to user problems/calls immediately to insure continuity of service.

•Responsible for supporting various operating systems such as Win95/98/3.1/NT as well as 8.0 and 7.5 versions of MAC.•Troubleshoots various software elements such as MS Internet Explorer and Netscape Navigator.•Provided technical advisory support via telephone to customers concerning Dial Up Networking and Network configurations as well as component installations.•Provides Help Desk support for user community.•Troubleshoots news server problems, personal website problems, access numbers, authentication/password problems, VPO & popmail setup and changes.

•Responsible for supporting various operating systems such as Win95/98/3.1/NT as well as 8.0 and 7.5 versions of MAC.•Troubleshoots various software elements such as MS Internet Explorer and Netscape Navigator.•Provided technical advisory support via telephone to customers concerning Dial Up Networking and Network configurations as well as component installations.•Provides Help Desk support for user community.•Troubleshoots news server problems, personal website problems, access numbers, authentication/password problems, VPO & popmail setup and changes.

•Provided technical advisory support via telephone to customers relating to the NextGen2000 systems application.•Defined business and functional requirements for user groups.•Determined system requirements to resolve problems.•Analyzed system and application requirements in order to increase operations efficiency, reducing related costs and improving the utilization of equipment and capacity.•Provided customer support on a 24/7 basis, and developed real-time solutions when applicable.•Managed problem escalations and elevations.

•Provided Help Desk support for user community.•Provided end-user baseline training on software such as MS EXCEL, MS WORD,•WordPerfect, WIN 95 as well as NT WORKSTATION.•Installed personal computer software.•Assisted Communications Analyst with maintaining and troubleshooting Local Area Networks, including hardware and software.•Evaluated and recommended various hardware, software and data communication solutions to meet user needs.

•Performed office administrative functions such as developing working procedures with support agencies to accomplish the administrative mission.•Established, maintained and monitored internal administrative procedures to ensure the successful completion of total quality management and personnel actions.•Composed, edited and reviewed administrative communications. •Experienced in principles, policies and concept of personnel management.•Performed and supervised functions associated with preparing and maintaining personnel records and career progression counseling.