• Able to successfully interpret blue prints and other documents.• Successfully worked with Multiple Clients until Project ended.• Able to safely operate Boom lift and scissor lift.• Installed support structures such as: (J-hooks, support rings, cable slings and cable trays)• Constructed access control systems and security cameras. • Able to terminate RJ45 (CAT3, CAT5, CAT6, CAT6A) Ethernet male and female cables (110 & 66 blocks, patch panels) and fiber optic cables.• Installed network hardware equipment: access points, routers, switches, PoE devices etc• mounted cabinets, data center suite walls, customer equipment and ladder racking systems based on documentation provided by Provisioning and established procedures.• Completed new cabling projects and manages existing cabling plants

• Resolved multiple complex technical issues under pressure while maintaining high-level customer service satisfaction and professionalism.• Reviewed all resolved tickets and ensures documentation of the resolution details.• Constructed and repaired access control systems.• Installed network hardware equipment: routers, switches, PoE devices etc.• Installed support structures such as: (J-hooks, support rings, cable slings and cable trays) • Ensured that tickets are opened, worked and escalated based on set standards.• Troubleshoots telephony systems and network problems and diagnoses and solves hardware and software faults. • Able to terminate RJ45 (CAT3, CAT5, CAT6) Ethernet male and female cables (110 & 66 blocks, patch panels) and fiber optic cables.• mounted cabinets, data center suite walls, customer equipment and ladder racking systems based on documentation provided by Provisioning and established procedures.• Completed new cabling projects and manages existing cabling plants.• Communicated ticket statuses to customers, other systems engineers, and management.• Identified hardware and software issues from customers, and provides telephone and e-mail support.

• Certified in Konica Minolta copiers ( bizhub 423/363/283/223, C364e/C554e/C754e series etc.)• Diagnosed and systematically troubleshoot errors or technical, electrical or mechanical problems • Managed all territorial site installations, repairs and preventative maintenance and test tasks.• Maintained accurate and detailed logs of service calls within the established ticketing system.• Resolved multiple complex issues under pressure while maintaining high-level customer service satisfaction and professionalism.• Cooperated excellently with technical team and shared new information across the organization • Exceeded in customer service by examining complaints, identifying solutions, explaining in depth of the problem and suggesting improved methods and techniques to customers.• Maintained parts/supply car stock inventory which included : parts for copiers, shop vacuum, voltage meter etc.• Stayed up to date with technology (firmware) and customer care (V-care) by participating in training, in house or at factory training centers.

• Operated computer-aided communications in a fast paced environment.• Maintained accurate and detailed logs within the established ticketing system (Remedy) for customer calls and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of the help desk facility, network and customer related issues.• Documented and administered excel spreadsheets for work orders and printer parts.• Dispatched personnel according to schedules and work orders.• Trouble-shooted Lexmark printers for technicians/ customers over the phone.• Proficient in troubleshooting Lexmark printers on sites (x64, x54, mx410de, etc)• Communicated with customers, employees and other individuals to answer questions disseminate or explain information.

• Documents and manages help desk trouble reports precisely in Ubersmith ticket tracking system. • Reviews all resolved tickets and ensures documentation of the resolution details. Communicates ticket statuses to customers, other systems engineers, and management.• Terminated RJ45 (CAT3, CAT5, CAT6) Ethernet male and female cables and fiber optic cables.• Managed and maintained the NOC area of the company. • Monitored for power failures, communication line alarms (such as bit errors, framing errors, line coding errors, and circuits down) and other performance issues that may affect the network.• Analyzed problems, perform troubleshooting, communicate with site technicians and other NOCs, and track problems through resolution.• Maintained security for customer’s cabinets and other company’s manufacture.• Racked and stacked customer’s equipment and maintained existing and new cabling projects. • Proficient in Windows (98, XP, Vista, 7, server 2003, 2008) MAC OSX, UNIX, LAN, WAN, and Microsoft Office 2007.• Identifies hardware and software issues from customers, and provides telephone and e-mail support• Installation of the assembled racks in the Data Center according to the residents map and physical securing of the racks.

Resolves multiple complex technical issues under pressure while maintaining high-level customer service satisfaction and professionalism.Documents and manages help desk trouble reports precisely in Remedy ticket tracking system. Ensures that tickets are opened, worked and escalated based on set standards.Reviews all resolved tickets and ensures documentation of the resolution details.Troubleshoots telephony systems and network problems and diagnoses and solves hardware and software faults.Able to terminate RJ45 Ethernet male and female cables and fiber optic cables.Identifies hardware and software issues from customers, and provides telephone and e-mail support.Installs cabinets, data center suite walls, customer equipment and ladder racking systems based on documentation provided by Provisioning and established Data Center Operation procedures.Completes new cabling projects and manages existing cabling plants.Communicates ticket statuses to customers, other systems engineers, and management.Knowledge of Windows (98, XP, Vista), Microsoft Office Suite 2007 UNIX, PC, LAN, WAN, hardware, and software installation, troubleshooting and re-imaging.

Moved and stacked commercial material in warehouse. Handled heavy material: (50lbs+) and installed office cubicles.

Resolved complex electrical issues, including wiring and troubleshooting for residential and industrial structures. Excelled at interoperating and executing blueprints and operated various power tools. Measured, cut, and bent conduit EMT, PVC: 90s, offsets, three-point satells, multi-shots, four-point satells. Maintained inventory and necessary materials.