Managed the entire project lifecycle from inception, including BPR to post go-live hyper care support while adhering to and improving the company implementation methodology. Implementations of Sage 100, Sage Alerts and Workflow, Sage CRM, and Sage Intacct.Projects and budgets tracked via Smartsheet. Effectively managed and supported projects within the allotted timeline and budget with minimum scope creep.Provided project status and transparency to stakeholders including progress, budget, risks, and blockers.Facilitated meetings including agendas, scheduling, meeting minutes, tasks, and action items.Took a proactive, ownership role for each project by applying deep critical thinking to ensure issues, risks, and potential needs are identified, anticipated, escalated, and successfully managed to closure.

Managed IT employees, including recruitment, hiring, onboarding, training, mentoring and evaluation.Administrated Sage 100 ERP and CRM migrations, implementations, training, and support of the corporate office and 2 satellite manufacturing facilities.Supervised day-to-day procedures, and preventative maintenance within the IT department.Managed contracts with external providers of software, hardware, and services to ensure work was completed per contractual agreement and within budget.Resolved Inventory overstock/understock by creating a reorder dashboard using min/max reorder points and projections based on customer fulfillment using Power BI and Sage Alerts.Reduced Accounts Receivable Collections by 77% by implementing Credit Limits, Credit Holds, and Sage Alerts of aging notifications to the management teams.Determined and implemented Fiscal Year IT department budgets which were never exceeded each period.Created management dashboards for a quick view of all departments including Accounts Receivables, Accounts Payable, Financial, Inventory and Human Resources.Migrated from individual facility servers to a Cloud hosting provider.

Performed Sage 100 ERP, Sage CRM, and Sage Intacct software full life cycle implementations for the wholesale, non-profit, retail, production, manufacturing, and petroleum markets.Created advanced reporting tools using Excel Power BI, Sage Intelligence, Sage Custom Office, and Sage Business Insights.Provided business analyst services which included interviewing owners and staff members, identifying problems and opportunities, documentation of findings, and creation of project timeline including milestones, resources, and budget.Technical responsibilities included hardware/software installation and configuration, database set-up and administration, SQL queries and stored procedures, on-site/cloud server configuration, and customer data migration with the use of Data Junction, Monarch, SQL, MS Excel and VI.Converted data from Factor, Microsoft Dynamics GP, QuickBooks, Firestream, ADD Systems, and SAP databases.Subject Matter Expert (SME) for advanced accounting software issues, including advanced technical support tickets and projects.

Provided sales support to national account executives including web demos, prospect discoveries, product presentations, contract negotiations and tradeshow participation.Consulted with users to analyze their business needs, clarify program objectives, and provide written documentation describing program development.Technical responsibilities included hardware/software installation and configuration, ad-hoc SQL queries and stored procedures, Informix database set-up and administration, on-site server and network configuration, and customer data migration.Implemented and trained new and existing customer base on the Factor ERP Suite of products including custom software applications.Conducted application design sessions, tested applications, and provided advanced hardware and software technical support.Developed and conducted a technical training program including outlines, handouts, tests, laboratory exercises, and curriculum that increased client comprehension and retention.Responsible for the career development, skills inventory, performance review process, resource allocation, technical training, and utilization of national consulting team.