Byron Olson Email and Phone Number
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What I am passionate about?-Assisting customers on their Digital Transformation journey-Helping customers realize Productivity, Efficiency, and Organizational VelocityAt Microsoft, a Customer Success Manager is ALL about helping customers drive Efficiency/Effectiveness/Velocity through a) Driving software Adoption - involves using proven Change Management practices, b) Realizing Value/Impact - at both end-user and organization levels
Microsoft
View- Website:
- microsoft.com
- Employees:
- 10
- Company phone:
- 0124 415 8000
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Csm Manager - DirectorMicrosoft May 2021 - PresentRedmond, Washington, UsLeading a team of Insurance CSM to guide, challenge, assist customers to:- adopt Microsoft Teams- drive value from their Microsoft investment
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Sr. Customer Success ManagerMicrosoft Oct 2017 - PresentRedmond, Washington, UsHelping customers drive Adoption and Value from the Microsoft Modern Workplace suite
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Director It Services | Business Relationship, Business Development, It StrategyHewlett Packard Enterprise Nov 2014 - Dec 2016Houston, Texas, UsResponsible for the Strategy, Growth, and Delivery of IT Services for the Aerospace and Defense Industry segment for the Enterprise Services Business Unit. Manage existing team and client business portfolio while developing new business – both clients and capabilities for go-to-market expansion.IT STRATEGY• Developed industry strategy based on market drivers, including Aerospace and Defense eBook https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA6-2959ENW.pdf (co-author)FINANCIAL/PORTFOLIO MANAGEMENT• Managed Industry segment P&L of $100m, resulting in 7% growth in revenue and 10% growth in profit BUSINESS DEVELOPMENT• Created a robust new business pipeline through targeting “new logo” clients and industry capabilities, resulting in 8 new logo clients with specific opportunities for Sales to pursueCONTRACT NEGOTIATION• Negotiated multiple contracts to achieve optimal outcome for clients and HP Enterprise Services resulting in increased business / scope and extension of contract term. Results include contracts from $60m/5yr contract to $32m/4yr contract (with increased scope)SOLUTION SELLING• Lead instructor for Solution Selling 3-day workshop. Coached and mentored students on client first selling, establishing value propositions -
Account Executive | It Strategy, Solution Selling, People DevelopmentHewlett Packard Enterprise Feb 2005 - Oct 2014Houston, Texas, UsManaged multiple teams with multiple projects occurring simultaneously. Led a client action plan and innovation improvement plan, resulting in an improvement in client scores. Led business development activities resulting in increased services scope of $5 to $10 million per year.ACCOUNT STRATEGY• Developed the account strategy for maintaining existing business and value-added growthBUSINESS RELATIONSHIP MANAGEMENT• Developed relationships with multiple client decision makers, bringing HP capabilities to meet client goals and objectives. Implemented Engineering software license consolidation and utilization initiative resulting in over $35m savings to NorthropACCOUNT DELIVERY MANAGEMENT/PEOPLE DEVELOPMENT• Managed multiple contracts and projects with high complexity in a heavily regulated environment (Aerospace & Defense industry), exceeded or achieved Service Level Agreements (SLAs) • Mentored/Coached team towards a client-first cultureFINANCIAL MANAGEMENT• Managed $20m P&L, including monthly forecasts
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Account Manager | Client It Director, It Transformation, Program ManagementElectronic Data Systems (Eds) Jan 2000 - Nov 2005West Hartford, UsActing IT Director for client. Managed applications and infrastructure teams. Completed several startup activities, including transitioning nine persons to EDS/HPESIT TRANSFORMATION• Transitioned and transformed IT service from in-house to outsourced delivery modelGOVERNANCE• Implemented governance model with service level measurements, monthly and quarterly reporting package, and application development steering committeePROGRAM MANAGEMENT• Directed IT department comprised of Infrastructure Support and Application DevelopmentFINANCIAL MANAGEMENT• Managed P&L, including monthly forecasts, for both EDS and Goodrich -
It Supervisor | It Strategy, People Development, Erp ImplementationElectronic Data Systems (Eds) Oct 1994 - Dec 1999West Hartford, UsERP IMPLEMENTATION• Led the implementation of the Oracle ERP financial modules: General Ledger, Accounts Receivable, and Accounts PayableIT STRATEGY• Developed the strategic IT direction and supported the existing systems of McQuay’s Sales and Communication functionsPEOPLE DEVELOPMENT• Responsible for hiring decisions, performance reviews, and career development of personnel
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SupervisorElectronic Data Systems (Eds) Jul 1985 - Oct 1994West Hartford, UsGeneral Motors Account• Various positions from mainframe programmer to Supervisor
Byron Olson Skills
Byron Olson Education Details
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University Of MichiganBusiness -
Appalachian State UniversityBusiness Administration
Frequently Asked Questions about Byron Olson
What company does Byron Olson work for?
Byron Olson works for Microsoft
What is Byron Olson's role at the current company?
Byron Olson's current role is Accelerating customer's business objectives through Microsoft product capabilities.
What is Byron Olson's email address?
Byron Olson's email address is by****@****oft.com
What is Byron Olson's direct phone number?
Byron Olson's direct phone number is +165139*****
What schools did Byron Olson attend?
Byron Olson attended University Of Michigan, Appalachian State University.
What skills is Byron Olson known for?
Byron Olson has skills like It Outsourcing, Outsourcing, Managed Services, It Service Management, Enterprise Software, It Strategy, Cloud Computing, Professional Services, Service Delivery, Information Technology, Solution Selling, Storage.
Who are Byron Olson's colleagues?
Byron Olson's colleagues are Dr. Sara Hao, Beza Tegene, Nolando Orlando, Abalfazl Entezari, Dalli Ale, Allan Contreras, Mba, Geo Vani.
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