Byron Porter Email & Phone Number

Lisbon, Portugal

· Successfully launched multiple products and propositions into the UK market, ranging from business broadband, mobile devices, and the annual price rise worth over £19m.· Established and enhanced relationships with the senior leadership team to drive sales opportunities.· Managed cross-functional teams to successfully deliver against tight project timelines and requirements, identifying and managing risks, issues and dependencies, proactively intervening to remove roadblocks.

Basingstoke

· Designed and delivered new customer onboarding processes across multiple products and services.· Created a standard customer product solution which reduced delivery cost, implementation resource and customer onboarding timescales. · Managed the successful configuration, testing and deployment of customer products across multiple platforms.· Successfully project managed a system platform migration for 100+ customers, delivered within agreed timescales.· Project managed cross-functional teams ensuring key deliverables were clearly documented, tracked and executed to required quality level.· Managed a team of implementation co-ordinators, ensuring predefined implementation standards were achieved and maintained

Newbury

· Delivered the first fixed and mobile converged billing proposition across six countries onto Vodafone’s central billing platform.· Developed billing solutions to support new products, services and commercial propositions.· Defined billing implementation, provisioning and support models for new products and commercial propositions.· Designed and delivered face-to-face training workshops to handover complex billing solution to Operational teams.· Gathered requirements from internal and external stakeholders up to Senior Management levels, contributing to solution designs by translating business needs into clearly written business rules.· Specified and influenced the architecture, design and development of technology required to support the billing function.· Ensured Operational Readiness prior to launch of billing solution.

Newbury

• Successfully onboarded global customers onto a central billing platform in accordance with country and product specifications.• Supported ongoing billing development of implemented products, ensuring accurate billing without loss of revenue and supported UAT for new functionality.• Principal liaison between the customer, International Implementation Manager, Billing Solutions, Technology Information Services, Global Billing Services, account teams and other functions within the UK and across Europe to obtain, prepare and present relevant implementation documentation to defined quality standards.• Prepared customer implementation plans and schedules that reflected business priorities and operational capacity.• Established key relationships with stakeholders across Vodafone operating companies, ensuring smooth transition onto the central billing platform.

Newbury

• Project managed high profile customer acquisitions and migrations onto the Vodafone network.• Provided weekly reports and regular account reviews to Senior Management and presented account updates at formal internal meetings and workshops.• Planned, coordinated, tracked and monitored all aspects of projects from pre-sales to post-sales.• Identified and managed risks, issues and dependencies, proactively intervening to remove roadblocks.• Managed Vodafone virtual teams to ensure plans were executed correctly and within agreed timeframes.• Recommended billing solutions and cost saving technologies to the customer such as online reporting tools.

Cain Road Bracknell

· Project lead for HP acquisitions and migrations onto their Corporate account.· Established and enhanced relationships with key high-profile decision makers and influencers aiding sales opportunities.· Supported device projects, driving through change where appropriate. · Identified and leveraged sales and service opportunities for the virtual Vodafone team driving revenue.· Provided dedicated end-user support for users porting and migrating onto the Vodafone network.

Education record

Education record