Byron Smith Email and Phone Number
Byron Smith work email
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Byron Smith personal email
A desire to drive impact through sales operations, product management and business insights.I have extensive sales operation experience, such as: the Rhythm of Business, pipeline management, forecast prediction and management, sales leader coaching, CRM training and dashboard creation, digital transformation of calendars and forecasting tools, and the production of reporting and insights that helped drive business results. Leadership and Coaching: I have displayed leadership in the area of mgmt, thought, and projects. I co-authored a “Thinkweek” paper which was positively commented on by Bill Gates. I reviewed new collaboration models with the Executive Vice President of Marketing and IT. I coached executives on MBR insights and commentary. Communication: I have presented to and worked with a range of groups, including front line employees and senior level execs within and outside of my company. I have also lectured at UT-Austin.Collaboration/Conflict Resolution: I engage key stakeholders to gain their buy-in and to understand any issues surrounding the product or processes. I have worked with such stakeholders as Execs, field sales, developers, operations, Accounting, Tax, Legal, and external companies to deliver solutions or change management.Operations and Business Intelligence: Standardized reporting, created BI insights, and developed scorecards and metrics that helped shape the business and drive specific actions and processes.Product Mgmt: I have over 15 years of product mgmt experience covering diverse industries, such as loyalty, ecommerce, sales, operations and CRM. Achievement: I have received recognition for my performance, such as the VP award for “Making Other’s Great,” and the Circle of Excellence Award. Published an award winning book, “Inside Lucifer’s War.”Specialties: digital transformation, sales operations, product management, loyalty and rewards, ecommerce, business process and support, business development
Microsoft
View- Website:
- microsoft.com
- Employees:
- 10
- Company phone:
- 0124 415 8000
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Director - Chief Of Staff For Sales OperationsMicrosoft Jan 2019 - PresentRedmond, Washington, UsAssist the Business and Sales Operations Lead in leading the sales operations team for Microsoft US subsidiary. Lead the overall budget and investment process, resolve blockers and issues for the BSO team that prevent operational excellence, and establish and run the closed loop process to ensure issues are being escalated, prioritized and closed appropriately. Primary focus of ensuring the organization is running effectively - efficient structure, promotion of collaboration across functions, proper rhythm of business, effective onboarding of new employees, and ongoing culture focus.
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Director Of Sales OperationsMicrosoft Sep 2016 - Jan 2019Redmond, Washington, UsLead the business operations team responsible for the Rhythm of Business for Microsoft - US Commercial Subsidiary. Among other things, responsibilities include leading the fiscal year commercial execution plans for the US, designing and producing standard monthly business reviews across the US regions, running the US quarterly business update with corporate leadership, establishing the right meetings and content to produce the insights in order to drive results, manage the transformational scorecard results and forecast process, and digitally transform the rhythm of business.
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Sr. Manager - Business Process ManagementMicrosoft Sep 2014 - Sep 2016Redmond, Washington, UsResponsible for working with the US Leadership Team, Field District Managers, Regional VPs, and Sales Excellence teams to land consistent Monthly Business Reviews as part of a standard Rhythm of Business. Responsible for rolling up the scorecard results and forecast from the field to the US Leadership Team, providing insights to the field leadership team as Microsoft transforms its business, and developing analysis related to key metrics.
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Sales Excellence Ops Manager - Us DynamicsMicrosoft Sep 2010 - Sep 2014Redmond, Washington, UsOversee the Sales Excellence aspect for the US Dynamics portfolio. Responsible for ensuring pipeline accuracy, hygiene and standards as well as providing insights related to pipeline growth & coverage, industry focus, win-loss analysis, slippage, etc...Generate dashboards that connect the organization through BI. Coordinate with the World Wide team on standards and processes, Responsible for rolling out Dynamics CRM to the Dynamics Sales organization as well as providing on-going training as it relates to additional features.
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Group Manager - Bing Merchant Support And ComplianceMicrosoft Aug 2009 - Sep 2010Redmond, Washington, UsOversee the Bing cashback Merchant Support and Compliance team. Bing cashback is a new online advertising and ecommerce strategy, which provides merchants a way to directly reward customers for engaging in their online ads. In this role, I have created a new merchant onboarding process to ensure appropriate reviews and approvals, established an escalation mechanism to surface high priority issues quickly, and we continuously work with engineering, field sales, merchants and others to investigate, identify and resolve issues for merchants to ensure a good experience for merchants and users.
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Sr. Product ManagerMicrosoft Mar 2006 - Aug 2009Redmond, Washington, UsI defined the strategy, business proposition and feature roadmap for Microsoft Points, which is a combination loyalty and ecommerce program, and other innovative products at Microsoft. The position required working with stakeholders across the company, such as engineering, tax, accounting, risk management, legal, etc. I performed consumer and industry research, collaborated and negotiated with our partners on strategic initiatives, reviewed the competitive positions, and performed analysis on the opportunities. I presented to senior management to gain buy-in on the vision and worked closely with the engineering team to deliver on the roadmap.
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Manager - Aadvantage Business SolutionsAmerican Airlines Jun 1996 - Jul 2005Dallas-Fort Worth, Texas, UsLed a team of 17 individuals responsible for the product management of AAdvantage technology initiatives, implementing partners, billing and reconciling partner activity and reporting, supporting customer support and operations, and designing creative solutions for AAdvantage Customer Service. I managed the relationship with our AAITS group as well as with 3rd party IT companies.
Byron Smith Skills
Byron Smith Education Details
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Texas Mccombs School Of BusinessFinance -
University Of Houston
Frequently Asked Questions about Byron Smith
What company does Byron Smith work for?
Byron Smith works for Microsoft
What is Byron Smith's role at the current company?
Byron Smith's current role is Director of Sales Operations at Microsoft.
What is Byron Smith's email address?
Byron Smith's email address is by****@****oft.com
What schools did Byron Smith attend?
Byron Smith attended Texas Mccombs School Of Business, University Of Houston.
What are some of Byron Smith's interests?
Byron Smith has interest in Children.
What skills is Byron Smith known for?
Byron Smith has skills like Product Management, Strategy, Crm, Leadership, Management, E Commerce, Business Intelligence, Forecasting, Business Development, Writing, Cross Functional Team Leadership, Customer Relationship Management.
Who are Byron Smith's colleagues?
Byron Smith's colleagues are Edward Chung, Josh Carrier, Raghu Raman, Allan Daniel D Rozario, Uzma Auth, Cpa, Cdfm, Allan Contreras, Mba, Patrick Su.
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