In my role as Founder and CEO at Pickleball Arena, I lead the organization in managing operations, developing a successful business model, and providing financial guidance to senior management. I focus on driving business growth through strategic partnerships and ensuring effective communication with my advisors.

• Advising the executive director and other key members of senior management on financial planning, budgeting, cash flow, investment priorities, and policy matters• Serving as the management liaison to the board; effectively communicating and presenting critical financial matters at select board of directors and committee meetings• Contributing to the development of the strategic goals and objectives as well as the overall management of the organization• Maintaining continuous lines of communication between senior management and operational team, while keeping the president abreast of critical issues• Representing the organization externally, particularly in banking and lease negotiations• Overseeing, directing, and organizing the work of the finance and operations teams• Promoting a culture of high performance and continuous improvement that values learning and a commitment to quality• Ensuring staff members receive timely and appropriate training and development• Evaluating staff performance and development goals, setting objectives, establishing priorities, conducting annual performance appraisals, and administering salary adjustments• Recruiting, mentoring and developing staff using a supportive and collaborative approach• Upgrading and implementing an appropriate system of policies, internal controls, accounting standards, and procedures• Planning, coordinating, and executing the annual budget process• Ensure the organization is adhering to the strategic plan, delivering status reports to the board• Providing analytic support to the internal management team including development of internal management reporting capabilities• Improving administrative and operational accounting services such as payroll, accounts payable, purchasing and grants payment processing

- Worked with and reported to the BOD to defined and managed annual budget in coordination with Operations Manager and BOD determined what types of activities and programs and staffing were needed for SESSA- Financial responsibilities included: collection of tuition, addressed non-payment issues, determined eligibility for tuition assistance,- Managed ADP payroll services and contract payments - Ensured tax forms were submitted on time; Seeked and applied for grants and other outside sources of financing.- Administrative responsibilities included: Ensured appropriate levels of insurance; Responsible for records kept and retained; - With BOD and Operations Manager reviewed and updateed SESSA bylaws, parent handbook, staff handbook, and a program operations handbook on annual basis; - Liaised with DCPS on issues related to SAP operational, facility use and legal matters Executive management: Worked with BOD to set an annual schedule, prepared reports to BOD, worked with BOD committees and consulted as appropriate on issues related to program- Human Relations: recruited, interviewed in coordination with Operations Manager, negotiated offers, Managed staff problems; Ensured compliance with personnel policies , state and federal regulations on workplaces and employment including ensuring that employees had credentials and background checks;- Directed supervisor of Operations Manager- Served as the public face of the program and interfaced with outside individuals or organizations developed and coordinated materials such as program brochure, program updates/newsletter, managed SESSA website- Served as the ultimate point of contact for SAP with participating families – both in resolving grievances of parents and resolved problems related to inappropriate student behavior

• Managed day to day operations and executed best practices while providing amazing customer service, controlling payroll and building annualized sales to $85M; Set daily goals and expectations to my leadership team of six direct reports which oversaw a staff of 90 team members within our department; wrote performance reviews, followed up daily and provided immediate feedback, coaching, or corrective action if expectations were not met• Analyzed performance indicators, created action plans and reported results to senior management • Actively participated or spearhead executive meetings that addressed key metrics • Developed cardholder acquisition strategy and exceeded profitable growth expectations• Provided methodical training relevant to improving incremental sales • Implemented comprehensive marketing plans that engaged staff to retain loyal guests• Structured developmental resources and training exercises that aligned with core competencies • Led new initiatives that increased sales, reduced shortage and sustained profitability• Galvanized a results driven atmosphere and encouraged a compliance culture necessary to mitigate legal risk and adhered to all applicable federal, state, local laws, and regulations• Trained and challenged my leadership team to meet the ever changing business trends• Analyzed sales and partnered with other executives to control expenses, protect assets, and increase sales• Exceeded sales goal by 1.3M, improving by 4.6% over previous year• Met the payroll goal with a reduction in hourly payroll of 110K• Improved Pizza Hut with a 3.7% net gain• Matured Starbucks with a 8.2% increase from previous year• Led the District in Credit Card Acquisitions for approximately 10 weeks• Recognized as a Top Performer during 3rd quarter of 2012• Contributed to the United Way Campaign and inspired others to donate their time or talent

•Directed and coordinated daily operational business aspects focused on providing superior customer service and exceptional cuisine, while controlling costs and building annualized sales to $8M •Executed all opening and closing procedures; analyzed daily sales of food, beverage, or liquor; monitored employee costs; and prepared monthly, quarterly, or annual reports of sales and losses throughout the fiscal year •Determined staffing requirements: coordinated hiring and training of employees to enhance division’s overall efficiency •Evaluated financial statements, sales reports, and other performance data to measure goal achievement as well as to determine areas needing cost reduction and improvement •Adhered strict compliance with corporate policies, procedures, and regulations toward fulfillment of corporate goals and objectives•Experienced driving action and change within an organization with ability to engage at C-level •Built long-term quality relationships with vendors to obtain the best pricing for goods and services •Interacted regularly with clients to provide prompt responses to inquiries concerning products and services as well as to address and resolve complaints under time constraints•Initiated the development of specific project management plans and automated tools •Administered budget to fund multi unit operations, maximize profitability, and increase efficiency•Earned distinction in developing training manuals and standardizing recipes•Orchestrated sales meetings to inspire employees to improve their performance, thus leading to salary increases and promotions •Seamlessly obtained and secured weekly competitive bids from all food vendors and utilized strong negotiation skills in contracts with vendors on frequently purchased products•Reported directly to the CEO pertaining to market conditions encountered that might affect pricing and profits•Numerous awards including: 2012 Steve Harvey’s Hoodie Award for “Best Southern Cuisine"

•Displayed unsurpassed expertise in selling the industry’s leading burglar, fire, and medical emergency alarm systems and security monitoring services to residential or commercial customers•Spearheaded and mentored a team of authorized security sales consultants, technicians, and telemarketers, which generated sales in excess of $80K per month•Delivered informative sales presentations of security monitoring services and demonstrated alarm system options to prospects•Provided expert advice and designed security systems based on diverse customers’ needs •Carried out equipment installations and explained security system operations prior to installation•Facilitated training to security sales consultants to generate leads through door knocking, telemarketing, or referrals from friends and family.•Conducted sales forecasting and strategic planning to ensure the sale and profitability of products and services, while analyzing business developments and monitoring market trends•Augmented sales revenues by educating staff on better closing techniques•Drove all efforts to implement new and cost-effective ways to increase annual sales while decreasing profit loss in areas such as: direct mail, print advertisements, telemarketing, infomercials, ecommerce, postcards, and flyers•Commended for updating websites with informative and captivating content that generated sales•Recognized for completing and submitting all contractual paperwork necessary for funding •Planned and organized sales meetings on a daily basis to motivate, inspire, and improve staff performance•Rendered high level of assistance to customers in developing statements of work and procurement strategy•Expertly managed employee and executive coaching services to all levels of employees, including higher-level management, and or arranged for such services through outside resources

• Enriched the lives of youth by teaching them to analyze and develop critical thinking skills toward cell structure and function, biochemistry, genetics, ecology, and evolution • Taught average classroom sizes of 30 students, 5 times per day for 50 minute periods• Improved the test scores of students assessed during the Maryland Standardized Examination• Led students to place in the Annual Science Fair • Nominated for Teacher of the year by the Coordinator of the program Maryland’s Tomorrow