As a Regional Manager Field Ops at SquareTrade, I leverage my 15+ years of experience in retail and financial services industries to oversee the retail partnerships with Walmart and Sam's Club in multiple states. I am responsible for building relationships with key stakeholders, executing core functions to grow the business, supporting and executing on new growth initiatives, and analyzing data and providing insights to manage the business. I am skilled in achieving associate engagement and involvement in organizational goals and initiatives, maintaining profitable retail operations, capitalizing on growth opportunities, and increasing market share and sales.I am also a diversity, equity, and inclusion committee lead and co-founder of the first employee resource group at SquareTrade, SWAAN- Squaretrade Working African American Network. With a mission to promote social justice and diversity at all levels of the organization, we strive to leverage the diverse experiences of African Americans at SquareTrade to create value and develop leaders of tomorrow through professional development, networking, cultural awareness, and knowledge sharing. I am passionate about enhancing organizational processes and procedures, establishing and sustaining profitable relationships and alliances, and building and leading a well-trained staff toward a demonstration of professionalism in providing world-class customer service.