Byron Bock Email & Phone Number

Oakland, California, Us

We are a juice bar and healthy food café focusing on quick, tasty options that fuel your body and mind. Try one of our fresh juice blends, superfood smoothies, kombucha on tap, acai bowls, or avocado toast. We also offer healthy grab and go snacks. We source whole, raw and organic ingredients from local vendors with no added sugars, concentrates or artificial flavoring. Gluten free, dairy free and customizable options are available to align with your lifestyle.We are also an official retailer of 1st Phorm supplements. Offering high quality supplement boosters to pair with your juices and smoothies!

Oakland, Ca, Us

• Supervised the stores used inventory, including trade-ins, auction purchases, service drive and street acquisitions, reconditioning, wholesale, merchandising, and pricing.• Managed the stores acquisition team: responsible for buy center, service drive, lease maturity, and street acquisition performance.• Achieved used and certified sales objectives, maintained inventory levels, and met turn and aging objectives.• Conducted daily team training sessions, assessing employee performance using regular check-ins, performance reviews, and counseling to monitor and set performance expectations, creating collaborative action plans with sales team members to improve upon identified deficiencies and set performance expectations while maintaining morale.• Managed and trained internet sales team members; to include monitoring lead response times, accurate lead responses and customer engagements, timely customer follow up, “appointment set & show” performance, and closing ratios.• Oversaw dealer website performance monitoring visits, engagements, and duration of time on site; adjusting website layout, functionality, and visibility as needed to improve the customer experience, engagement, and ease of use.• Monitored and oversaw the dealerships customer service index performance; as well, as Google My Business profile and Yelp ratings.• Leveraged SEO, SRP, and VDP analytics to guide digital marketing strategies, increasing guest engagement and sales market penetration. • Managed the stores CRM/DMS, Website, SEO, GMB, social media and digital retailing platforms.• Monitored third party vendor performance and integration, such as website chat platforms, call monitoring systems, lead generation sites, AI response systems, website payment calculators, trade appraisal tools, digital retailing platforms, scheduling platforms, etc.• Responsible for early manager intervention, desking, submitting, and closing deals.

Santa Monica, California, Us

• Worked with area Market Directors in support of their CSM teams to drive the sales of TrueCar’s “Accu-Trade” vehicle acquisitions and “Dealer Science” digital retailing platforms.• Worked in depth with dealership’s general managers and used car managers to develop processes and strategies that integrated the Acc-Trade appraisal software and buy center program into their existing programs to drive better trade acquisition numbers, while maintaining the ability to take trades in at competitive price without sacrificing trade acquisition volume.• Developed service drive acquisition programs leveraging Accu-Trade dealer software, creating an additional source of used inventory for stores, or improving upon existing service drive acquisition processes, as well as generating additional vehicle sales and service revenue.• Conducted onsite product implementations and sales product training.• Provided ongoing product and sales process training in support of dealer clients and TrueCar CSM team members to ensure the continued success of the TrueCar dealer software solutions.• Implemented digital retailing integration and sales processes within the dealer’s current sales processes working to ensure the customer experience online mirrors the experience they have instore.

Oakland, Ca, Us

• Supervised the stores used inventory, including trade-ins, auction purchases, service drive and street acquisitions, reconditioning, wholesale, merchandising, and pricing.• Managed the stores acquisition team: responsible for buy center, service drive, lease maturity, and street acquisition performance.• Achieved used and certified sales objectives, maintained inventory levels, and met turn and aging objectives.• Conducted daily team training sessions, assessing employee performance using regular check-ins, performance reviews, and counseling to monitor and set performance expectations, creating collaborative action plans with sales team members to improve upon identified deficiencies and set performance expectations while maintaining morale.• Managed and trained internet sales team members; to include monitoring lead response times, accurate lead responses and customer engagements, timely customer follow up, “appointment set & show” performance, and closing ratios.• Oversaw dealer website performance monitoring visits, engagements, and duration of time on site; adjusting website layout, functionality, and visibility as needed to improve the customer experience, engagement, and ease of use.• Monitored and oversaw the dealerships customer service index performance; as well, as Google My Business profile and Yelp ratings.• Monitored third party vendor performance and integration, such as website chat platforms, call monitoring systems, lead generation sites, AI response systems, website payment calculators, trade appraisal tools, digital retailing platforms, scheduling platforms, etc.• Responsible for early manager intervention, desking, submitting, and closing deals.

• Oversaw two storefront locations and a staff of over 75 team members, including sales, finance, and business development center team members.• Executed hiring and onboarding of sales team members, training and development, performance reviews, goal setting, professional development, and mentoring.• Managed advertising initiatives: worked with the marketing team to implement monthly and quarterly marketing and advertising strategies consisting of a collaboration of multiple media sources to achieve market share goals and sales objectives.• Built and managed commercial fleet sales department.• Implemented continuous improvement processes via ongoing training to ensure the integrity of store culture was maintained and improved sales performance was achieved.• Supervised new and used inventory; to include “Day Supply”, turn, ordering / preferencing, consensus, LPO purchase volume, CPO inventory, service loaner inventory, PDI/safety turn rate, recalls, budgeting marketing expenses, merchandising, pricing, visibility, and online presence.• Consistently exceeded manufacturer objectives and CSI performance benchmarks.

Greenfield, Wi, Us

• Supervised store new car inventory, including ordering and preferencing of new car allocation, dealer trades, promotion, and pricing.• Achieved new car sales objectives, maintained market day supply and inventory turn.• Conducted daily team training sessions, assessing employee performance using regular check-ins, performance reviews, and counseling to monitor and set performance expectations, creating collaborative action plans with sales team members to improve upon identified deficiencies and set performance expectations while maintaining morale.