Byron Coughlin Email & Phone Number

New York, New York, US

New York, New York, US

Direct manager for our 11+ New York based L1 - L5 IT support teamManaged Oscar's internal technical support team responsible for onboarding, offboarding, and day-to-day technical support for 6000+ employees and contractorsRe-opened and staffed our beautiful Manhattan office (desks, printers, conference rooms, IT support bar)

New York, New York, US

• Three month contract projectBuilt, configured, and deployed 600 new Mac computers in an enterprise environment.
• Utilized FileWave MDM, Apple DEP, and custom bash scripts to configure new machines
• Performed perfect data migrations for end users to create a seamless experience

• Planned, adapted, and completed a 19-month sailing voyage circumnavigating the world while engaging our followers via our travel blog
• Responsible for daily improvements and repairs to our solar, sailing, engine, and electronics systems
• Evaluated and neutralized an attempted bomb boat terrorist attack near Yemen
• Implemented and maintained our website funding our adventure and cultivating followers

• Trained and resolved tech issues for hundreds of employees across multiple sites both remotely and in person while performing a wide variety of system administration and networking duties.
• Responsible for the migration and training of multiple departments during a company-wide transition from Outlook to G Suite / Google Workspace
• Orchestrated transition of all company iOS devices to Jamf MDM

Cupertino, California, US

• Consistently held the highest metrics for Genius Bar appointments, response time, and resolution speed while maintaining excellent service quality and user relations.
• Peers and leaders viewed me as the go-to resource when resolving a technical challenge in an efficient and empathetic manner. Skilled at communicating issues to colleagues and customers alike, in terms easily understood
• Consistently drove sessions delivered through the Genius Bar, minimizing wait time, raising NPS, and educating customers about all that Apple has to offer
• Active mentor, top NPS performer, and NPP promoter at Apple Boylston Street, Boston’s flagship Apple Store

Irving, TX, US

As an Island Mate I led crews of scouts and their adult advisers on eight day adventures, teaching them the essentials of wilderness survival, leave no trace ethics, leadership skills and the necessity of teamwork. I was responsible for the health and safety of the crews for the entirety of their adventure to our barrier island in the Florida Keys.Awarded.