• Responsible for new server configurations. Windows Server 2016 - Server 2022 and RHEL 7, 8 & 9• Proven ability to utilize Nutanix Prism Central and Prism Elements to keep physical server environments up to date with the latest software patches.• Responsible for the management of vCenter and vSphere environments across our business footprint.• Advised and coordinated the management over our nationwide datacenters. • Maintaining accounts for all new distribution groups, role groups, administrative groups and adding of employees to new roles and permission groups. • Coordinated and managed the configuration of VMWare VRA for our current sever build environment to more easily automate server builds. • Handled ATV server management and Chef server builds in a backup role capacity. • Administrator for CRM software, iSupport, build reports and make day to day operational changes to categorizes, incoming incidents, new employees and new teams.

• Provided technical support over the phone and via email for over 5,000 university issued computers as well as technical support for over 12,000 student owned machines.• Utilized ticketing software, iSupport, to categorize and track all incoming incidents, repairs as well as appointments and account permissions. • Experience supporting Macintosh OS 10.6 through the current OS.• Experience supporting Microsoft Windows 7, 8, 8.1 and 10• Provisioned accounts for all new faculty, staff and student employees via ADUC. • Creating and maintaining internal documentation for our internal knowledge base and wiki.• Installation of computer peripherals as well as software deployment and troubleshooting for university issued computers. • Proven ability to troubleshoot technical issues remotely utilizing remote device management software LANDesk, Ivanti, Bomgar and Windows Remote Desktop Client.

• Performing device technical diagnostics and repairs when needed on Macintosh desktops and portable iOS hardware including iPhone’s and iPad’s.• Demonstrated a solid technical ability to make timely decisions to directly address customer and business concerns and resolve issues.• Established technical proficiency with Apple products, and the ability to quickly learn about new products.• Proven experience in sales and technology solutions, as well as in developing customer loyalty.• Ability to consistently deliver great customer experiences — no matter what the situation.• Accountable for the daily operations of the front of house sales team.• Conducted onboard training of new sales associates.• Coordinate tasks with the Merchandising Team in setting up and managing mobile device images for highvolume product launches throughout the fiscal year.