• Drive sales and new business growth.• Onboard new accounts, SOP creation and Implementation• Maintain client relationships and cross selling.• Present Quarterly Business Reviews and RFQ’s/RFP’s• Develop end-to-end solutions that are tailored to the client’s needs.• Strategize pricing solutions with internal operations team and management.

• Oversee all domestic customer service relations. Interview, train, and lead customer service/administration team (an internal team of 7 people).• Growth Strategy focus for top account and provide Key Account Management support. • Price and execute special projects and RFQ’s/RFP’s.• Track and trace all shipments to adhere to on time performance and maintain data integrity.• Manage KPI’s with P&L responsibility.• Develop continuous improvement measures and perform monthly safety meetings.

• Oversee all inbound and dispatch operations. Train and lead the inbound/dispatch operation team (an internal team of 6 people + 20 drivers)• Manage 100,000 sq. ft. warehouse facility• Cartage accounting and invoicing• Liaison between other domestic and international Mainfreight branches• Organize labor for project management while maintaining cost control and KPIs

• Customer Service Agent: Quoting, track/tracing, booking, and invoicing domestic shipments• Outbound Coordinator: Routing, planning, and booking of domestic air and truck freight• Logistics Coordinator: Pick/pack, inventory management, order fulfillment and warehousing• Inside Sales Executive: Inside and outside sales calls, book appointments, prepare sales documents and presentations, and create domestic and international pricing tariffs for customers and sales team.