Document Processing Agent plays a critical role in maintaining the seamless flow of operations. Tasks to encompass receiving documents into the company’s meticulous file management system while ensuring all associated paperwork is flawlessly completed. Additionally, documents received is categorically tagged and separate according to use. Work contribution is extend to logging quotes into Salesforce, providing invaluable insights for opportunity tracking and improvement. Through dedication and precision, I uphold a desirable employee evaluation of our client’s processes and contribute significantly to their continued success.

 Provided Exceptional technical Support service to new and long-standing customers, resolved their concern and developed satisfactory solutions. Experience in ERP and Software Distribution Model (SAAS) such as Kaseya which we used in handling inventory and software deployment in end user units. Experience in registry editing, commandline and power shell scripting. Provided monthly status report outlining progress and constraints for customers and senior management. Identified and solved project issues and escalate complex issues to superiors for remediation. Reviewed goals, specifications of work needed and staff required to update project objectives. Supervised on-site and off-site professional teams in completing diverse IT projects. Managed projects efficiently by implementing methodologies such as onsite hardware and remote software deployment.

Supervise daily backend operations of Esports betting site. Assessment in system reports and generate daily financial reports

Desktop software, hardware, network troubleshooting via remote, phone and onsite support.