Byron Haynes

Byron Haynes Email and Phone Number

Team Manager Customer Care @ iQor
st. petersburg, florida, united states
Byron Haynes's Location
Dallas-Fort Worth Metroplex, United States
Byron Haynes's Contact Details

Byron Haynes personal email

n/a
About Byron Haynes

Results oriented Customer Care Leader with both hands on and management experience in all aspects of a state of the art customer service organization. Over 20 years experience managing customer service teams to consistently exceed all quality and production metrics. Excellent verbal and written communication skills. Highly successful in resolving customer concerns in both corporate and field environments. • Troubleshooting & Issue Resolution• End user Training & Support• Root Cause Analysis• Customer Service Oriented• BA, Communications

Byron Haynes's Current Company Details
iQor

Iqor

View
Team Manager Customer Care
st. petersburg, florida, united states
Website:
iqor.com
Employees:
12461
Byron Haynes Work Experience Details
  • Iqor
    Team Manager Customer Care
    Iqor May 2015 - Present
  • Sprint
    Technical Support Leader
    Sprint Apr 2014 - Jan 2015
    Dfw
  • Sprint
    Advanced Technical Support Supervisor/Manager
    Sprint Aug 2010 - Mar 2014
    Fort Worth, Tx
    I am a Leader with extensive expertise in exceeding key performance metrics. I have been particularly effective in building strong teams that out performed the competition. My strengths include strategic coaching, planning, effective verbal and written communicator with hands on management experience.
  • Sprint
    Customer Service Supervisor/Manager
    Sprint 1996 - 2014
    • Provided daily support and monitored the performance of 15-20 specialists, to ensure consistent achievement of company goals. • Trained, developed, led, and evaluated, and prepared action plans to support staff.
  • United Health Insurance
    Manager
    United Health Insurance 1991 - 1995
    Directed and managed 2-3 Supervisors for Customer Service and assisted our customers with their questions and concerns with their health and life insurance policies.

Byron Haynes Skills

Team Management Telecommunications Call Centers Wireless Customer Experience Ip Customer Satisfaction Customer Retention Troubleshooting Cdma Telephony Cellular Communications Computer Network Operations T1 Lte Gsm Managed Services Mobile Devices Voip Vendor Management 3g Health Insurance Operations Management Pharmaceutical Industry

Byron Haynes Education Details

Frequently Asked Questions about Byron Haynes

What company does Byron Haynes work for?

Byron Haynes works for Iqor

What is Byron Haynes's role at the current company?

Byron Haynes's current role is Team Manager Customer Care.

What is Byron Haynes's email address?

Byron Haynes's email address is by****@****int.com

What schools did Byron Haynes attend?

Byron Haynes attended University Of North Texas.

What skills is Byron Haynes known for?

Byron Haynes has skills like Team Management, Telecommunications, Call Centers, Wireless, Customer Experience, Ip, Customer Satisfaction, Customer Retention, Troubleshooting, Cdma, Telephony, Cellular Communications.

Who are Byron Haynes's colleagues?

Byron Haynes's colleagues are Daryl Adam Aldana, Kiera Simpson, Jerry Wright, Miguel Tabares, Ashleeauna Redd, Fia Reese, Kristine Cas.

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