As a Customer Service Representative at Aetna Medicare, I have been successfully educating Medicare members about their benefits through outbound calls. I provided personalized customer service by answering questions and resolving issues for members, ensuring a high level of customer satisfaction by delivering empathetic and member-centric support. When faced with complex cases, I escalate them to the appropriate department for resolution, ensuring customer satisfaction. I also utilized compliance standards to provide members a secure and consistent customer service experience. I have been continuously identifying process improvements and giving feedback to improve customer experience, resolving customer issues, answering questions, and addressing concerns promptly and effectively. I have managed high call volume accurately and efficiently, ensuring customer inquiries are handled promptly. I have consistently met and exceeded performance targets for call quality, customer satisfaction, and efficiency, demonstrating excellent communication and interpersonal skills to build strong relationships with customers. I have also continuously updated my knowledge of company policies and procedures to provide accurate information to customers.

As a Customer Service Representative at UnitedHealthcare, I provided exceptional customer support through inbound and outbound calls, resolving complex customer issues. I handled up to 50-70 daily calls, assisting customers with benefits, prescription refills, and pharmacy-related questions. I utilized my medical knowledge and technology, including Windows and company systems (GENESYS/Iris/Microsoft Office), to accurately address customer inquiries, demonstrating critical thinking and problem-solving skills to resolve customer concerns efficiently. I maintained confidentiality of customer information and adhered to HIPAA regulations at all times, managing high call volume with accuracy and efficiency, ensuring customer inquiries were handled promptly. I contributed to a positive and supportive team environment, sharing knowledge and assisting colleagues, demonstrating resilience in handling high-pressure situations while maintaining a professional demeanor and providing effective solutions to customer inquiries.

As a Customer Service Manager and Sales Associate at Flawless Hair and Beauty Bar, I promoted and sold a range of hair products in the beauty supply industry. I managed and maintained the company's social media accounts to communicate with customers and provided excellent customer service while executing sales and marketing strategies. I administered and updated the company website to accurately reflect products and services, assisted customers with inquiries and effectively resolved customer service concerns, and facilitated product deliveries to other suppliers to ensure prompt and accurate delivery to customers.

As a Nondestructive Inspection (NDI) Inspector at NAVAIR, I conducted nondestructive inspections on metallic aircraft components, parts, and structures using liquid dye penetrant, radiography, eddy current, thermography, and ultrasonic testing methods. I verified machine parts, components, assemblies, and materials to meet military specifications and standards, executed in-process nondestructive inspections on significant aircraft parts to confirm product conformity, condition, and serviceability, and documented inspection findings and recorded nonconformances in electronic databases.

As a Nondestructive Testing (NDT Level 1) Inspector at ATI Forged Metals, I conducted nondestructive testing with magnetic particle and dye penetrant methods, inspecting specialty metal alloys, including titanium, nickel, and steel forged components for aerospace, energy, oil & gas industries using nondestructive testing methods. I analyzed and evaluated the inspection results to determine the structural integrity of components, and maintained detailed records and documentation of inspection results and procedures, and collaborated with team members to resolve any discrepancies found during the inspection process.

As a Nondestructive (NDT/NDI) Inspector at MMISTRAS Group in Long Beach, I was responsible for conducting various NDT/NDI tests and inspections on parts, components, and materials. My job was to assess and evaluate these items for any defects, flaws, or structural integrity issues. I ensured that the inspection results were recorded and documented following established protocols and standards.I also worked closely with the engineering and quality control teams to resolve any inspection-related issues or concerns. Collaborating with others was an important aspect of my job and I took pride in being part of a team that was committed to continuous improvement. During my time at MMISTRAS Group, I participated in initiatives aimed at improving the efficiency and accuracy of the inspection process.