Byron S. Email & Phone Number

Providence, Ri, Us

• Trusted advisor for IT project leadership, internal and external client partners, and business stakeholders.• Product Lead for E2E Agile cloud integrations; delivering product road maps, BRDs, FRDs and Mappings. • Create and manage project documentation, roadmap and velocity via JIRA, Confluence, SharePoint, Lucid.• Deliver automated dynamic reports, visualizations, and self-service analytics for national UNFI partners. • Spearhead E2E data integration testing, QA, UAT, data validation, enhancements, bug fixes and patches.• In first 3 months, deployed self-service automated Power BI reporting & visualizations for Supply Chain Transportation Logistics; improving real-time trend-analysis and product forecasting & replenishment.• Led development, testing and delivery of 100+ KPI reports and dashboards for global business segments.

Nz

We work with top executives to help them make better decisions, convert those decisions to actions, and deliver the sustainable success they desire. We are passionate about achieving better results for our clients—results that go beyond financial and are uniquely tailored, pragmatic, holistic and enduring. We've worked with a number of the Global 500, several of major regional and local organizations, to include nonprofits, and private equity funds. We work seamlessly together to serve our clients wherever they need us, with a commitment to social impact that is in our DNA. Our commitment toteams with a customer-centric focus is what makes us different—energetic about supporting and challenging our clients in equal measure. We are also passionate about making a measurable impact in all we do.Remember: Alone we are good. Together, we are great!

Retail Business Services, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. • Key BI & Data Analytics POC for global business teams, ITs, Supply Chain, AI, and Omnichannel segments. • Managed E2E Agile SDLC and process automation for Supply Chain Business Intelligence initiatives.• Partnered with business and IT leadership for project fit-gap analysis and IT resource capacity planning.• Oversaw data integrations via DataStage, TIBCO, MuleSoft and Axway; managing ServiceNow Incidents and CR tickets, and all ETL coding in Databricks, Hadoop, AWS, Alteryx, Power BI, Tableau, and MySQL.• Create, gather, and manage E2E Agile project requirements: BRDs, FRDs, TDDs, Mappings, Process flows. • Engaged in E2E integration testing, QA, UAT, product validations, enhancements, bug fixes and patches.• Create and manage Confluence pages, JIRA Epics, User Stories, PBI, and defects for E2E project progress.• Achieved less than 1% defect density in deploying fully automated APIs and ERP solutions for Supply Chain Logistics, Demand Management, F&R and E-Commerce segments.

Boston, Ma, Us

Partnered with System Administrators, Business Applications teams and internal/external IT support providers to implement and deploy effective software solutions, reporting analytics and resolve system performance issues.• Track, manage and triage all incoming help requests --walk-in, phone or email inquiry-- while ensuring courteous, timely, and effective resolution of end user issues.• Provide first level IT support on for Microsoft Office, YARDI, JIRA, MRI and RealPage; including training, software installation and basic to complex troubleshooting for all technical devices.• Provide leadership for incidents involving outages including management of communication with internal customers, internal IT members and external IT business partners.• Assist with the deployment of new laptops, desktops and software installation.• Assist with new user account creation, access issues and terminations.• When appropriate, escalate issue to the appropriate subject matter expert on the IT Team or with our managed IT service provider.• Follow-through on tasks/projects until completion and consistently keep appropriate customers informed on status.• Contributed to creation and maintenance of end-user/IT performance, documentation, procedures and policies.

Austin, Tx, Us

Since 2002, Streamline Funding’s mission has been to empower real estate investors in Texas by providing the resources and expertise to grow their businesses. Our people have built a network of real estate entrepreneurs across the state who continue to achieve unprecedented growth and turn amazing ideas into reality. We are one of the top premier Hard Money Lending companies, having participated in more than 600 hard money loan transactions across the state of Texas. • Implemented compensation and growth proformas; motivating Sales to generate $2.5MM+ in revenue.• Implemented scalable ROI strategy that increased loan production 20%+, and reduced credit risk.• Developed and managed Sales Process, Training and Compliance, CRM, and BI Analytics & Reporting.• Trusted advisor and key escalation for all staff, C-suites, partnerships, suppliers, and regulating agencies.• Hired and coached staff overseeing performance of $500MM+ Real Estate projects in SFDC & Zoho tools.• Spearheaded system migrations; improving ACH policy, setting a record of zero late payments MoM.• Created and delivered C-suite reporting & visualizations for Sales and Omnichannel operations.• Managed spend approvals, performance, implementations, testing, and support staff for all systems.

Weston, Ma, Us

Monster Worldwide, Inc., is a global leader in connecting people to jobs, wherever they are. For more than 20 years, Monster has helped people improve their lives with better jobs, and employers find the best talent. Today, the company offers services in more than 40 countries, providing some of the broadest, most sophisticated job seeking, career management, recruitment and talent management capabilities. Monster continues its pioneering work of transforming the recruiting industry with advanced technology using intelligent digital, social and mobile solutions, including our flagship websitemonster.com® and a vast array of products and services.• Partnered with IT on ERP Supply Chain product pricing loads to improve productivity in SFDC and SAP by 6%+.• Lead contract negotiations, deal solutions, ERP systems design, testing, reporting and process mapping.• Analyzed and approved global Sales contracts; leveraging market trends to improve bottom line 3% MoM.• Implemented new SOQL algorithms for product deals and automation; improving GTM timelines to 90%.• Researched and reported market trends; illustrating cost savings and efficiency gains for C-Suite team.

Chicago, Illinois, Us

Cushman & Wakefield, a global leader in commercial real estate services spanning 60+ countries and $5B+ revenue across core services: Property, Asset & Investment Management, Capital Markets, Facility Services, Global Occupier Services.• Forged loyal client partnership securing $800MM+ in contracts, a 40% volume increase.• First hired as Subcontracts Manager, promoted within 6 months to lead Commercial Facilities Solutions, Contracts Management, Procurement, Strategic Sourcing, and BI Analytics & Reporting.• Trusted advisor and key escalation for all staff, C-suites, partnerships, suppliers, and regulating agencies.• Hired and mentored 3 Supervisors overseeing 100+ on-site/remote staff and $400MM+ in contracts. • Collaborated with key stakeholders to develop and implement PAID program in vendor Supply Chain; ensuring paid employee Wage Determinations based on contract type and employee tenure.• Oversaw negotiations, approvals, and compliance for RFPs, MSAs, SLAs, Amendments/Addendums.• Created and delivered C-suite reporting and visualizations, QBRs, staff reviews and dynamic ROI reporting.• Developed and managed first internal ETE Quality Assurance program; reducing safety incidents 80%+.• Out of 20,000, received Supplier Excellence Award (2x) for innovative, sustainable Facility Service Solutions.

Chicago, Illinois, Us

First hired as a Subcontracts Manager; overseeing Business Intelligence & Data Analytics Reporting, Procurement, Contract Management, and Client Solutions for $400MM+ in contracts. Promoted within 6 months to lead Facilities Solutions & Administrative teams.

Premium Property Solutions, founded in 2008, specializes in residential and commercial property preservation and construction services. We provide services to individual home-owners, real estate agencies, small businesses, corporations and GSE & GSA. Services include general maintenance, new construction, plumbing, site clean-ups, and specialized property repairs.• Deployed enterprise systems that improved ETE repair operations by 6%+ and increased revenue 9%+.• Spearheaded business initiatives that secured supplier-exclusive agreements; increasing revenue 15%.• Directed construction and maintenance services for a $3.5B REO portfolio and $15MM+ client base.• Hired and mentored 3 Supervisors managing 22 junior staff, 5 national suppliers and 500+ brokers.• Created, analyzed, and delivered C-suite reporting and visualizations, QBRs, and staff merit reviews.• Implemented SOPs, KPIs, and OSHA compliant training; creating sustainable business continuity.• Leveraged market analysis trends and industry knowledge to secure revenue generating partnerships.

FirstService Corp (FSRR) announced its purchase of FieldAsset Services (Oct. 2007), and later (Sept. 2012), merged with TenantAccess, Inc.and PropertyAccess, Inc. All three companies are subsidiaries of FirstServiceCorporation (NASDAQ: FSRV; TSX: FSV), form the largest, residential single-family property management company in North America. A single-source asset management company servicing more than 50,000 properties nationwide.• Within first 6 months of hire, recovered more than $2.5MM in aged revenue from several key clients.• Served on a client leadership panel that developed and deployed new foreclosure policies; resulting in a 30% decrease of evictions and ushered in Loss Mitigation protocols: Deed-In-Lieu and Short Sales.• Commissioned key stakeholders to integrate Oracle ERP systems, improving business productivity 30%+.• Improved lease executions (10%) and occupancy rates (96%) by improving Sales process and reporting.• Directed Property & Facilities Management operations (TenantAccess), BI Analytics & Reporting, Marketing, Leasing, Vendor Management, QA, Regulatory Compliance, Sales, HR, Legal. • Trusted advisor and key escalation for all staff, C-suites, partnerships, suppliers, and regulating agencies.• Hired and mentored 8 Team Leads, and 150+ on-site/remote staff servicing a $5B+ Residential portfolio.• Created, analyzed, and delivered C-suite automated/ad-hoc reporting, QBRs, and staff merit reviews.• Increased business volumes more than 20% by up-selling/cross-selling ancillary shared services.• Volunteered to coach Shared Services teams; improving processes and team performance 25%+.• Recognized by C-suites for consistently exceeding operational goals and client expectations; receiving Employee of The Month Award (Field Asset Services) on three consecutive occasions.

First hired as a Property Manager earning fast-tracked promotions tolead Property & Facilities Management operations; overseeing BusinessIntelligence, Vendor Management, Regulatory Compliance, Leasing,Marketing, Sales, QA, Legal, HR.

Plano, Tx, Us

With over 25 years of experience, RealManage provides exceptionalcommunity management solutions with the transparency and visibility yourcommunity deserves. RealManage, one of the largest and fastest growingcommunity management companies, is proud to provide exceptional servicesto hundreds of community associations from under 50 units to over 7,000 unitsin Arizona, California, Colorado, Florida, Georgia, Louisiana, Nevada, NorthCarolina, Oregon, Texas and Washington.• First hired as an Accounts Receivable Clerk; progressing after 1 year toExecutive Assistant to the SVP of Operations and the VP of Management.• Accurately and efficiently administered all aspects of daily operations;including: office management, accounting and administrative services.• Supervised and assisting in the hiring, training, and assignments of at least15-20 administrative and financial support representatives.• Organized and facilitated all meetings via Outlook Calendar; inclusive of:weekly staff meetings, monthly HOA board meetings, all HOA manager’smeetings, and all weekly lifeguard meetings.• Solely responsible for keeping client contracts and Homeowner Associationcontracts compliant with all federal, state, city and neighborhood ordinances.• Three times awarded Employee of the Month for outstanding work andvolunteer services on behalf of Liddiard Management Company.

Plano, Tx, Us

In the role of Accounts Receivable Clerk: • Solely responsible for the daily customer service, account maintenance andfinancial files of over 16 different Homeowner Associations for more than20,000 resident accounts. • Maintained the general ledger for each Association account; ensuring timelyposting of all receivables daily.

Denver, Colorado, Us

Janus Capital Group Inc. (JCG) is a global investment firm dedicated to delivering better outcomes for clients through differentiated investment solutions from three independent managers: Janus Capital ManagementLLC (Janus), INTECH Investment Management LLC (INTECH) and Perkins Investment Management LLC (Perkins). JCG’s multi-boutique approach provides clients with distinctive solutions across a broad range of asset classes including equities, fixed income, alternatives, asset allocation and income products. On October 3, 2016, Janus Capital Group Inc and Henderson Group plc announced a recommended merger of equals to create Janus Henderson.• Hired as an Investor Services Representative, however while still in training, I was recruited to become a licensed trainer by demonstrating a unique capability to communicate effectively with staff at all levels.• Passed Series 6 & 63 exams with the top test scores in my training group, and tested above average on the Series 7 exam.• Organized and led monthly training sessions, inclusive of: broker education, product knowledge seminars, sales strategy, and customer retention.• Provided superior service, support and guidance to all clients and customersby using a unique combination of expertise in customer service, finance, and training skills.• Motivated fellow co-workers and staff toward continual growth and success.• Responsible for conducting online tutorials to assist employees in passingexams for acquiring a Series 6, 63, and Series 7 licenses, as applicable.• Implemented a procedure that reduced the amount of time spent training new hires and more time providing back up with hands on experience; reducing overhead cost of training by 10% on a monthly basis.

Bachelor'S Degree, Business And Technical Management

Computer/Information Technology Administration And Management

Business And Technical Management