Byron Largent Email & Phone Number

Colorado, United States

Denver, CO

The role of the IT Desktop Services Manager is to provide direction and management of the service desk team to insure timely and accurate support of in-house computer hardware, software systems, and phones to ensure high levels of availability. This individual also participates in the implementation of policies and procedures to ensure system provisioning.

Monitor and maintain the servers and applications required to operate ticketing, membership, financial, POS services, security cameras and Windows domain across two locationsMentor Help Desk Technicians as well as serving as acting supervisor when IT Director is outInstalled, configured, and managed Sophos Anti-Virus, WDS, JIRA, WSUS and VMWare.

Colorado Springs

Managed the infrastructure for three separate domains, including Active Directory, Vmware, WSUS, WDS, edge firewalls and backups. Monitored the security and network of all three domains to maintain business process and user productivity.

Manage and support the business applications behind the infrastructure of David C Cook. These include but are not limited to applications such as Office 365, Extol EDI, Hyperion ESSBASE, Box.com, Linoma. CreateForms!, CAPS, Experian QAS, ADSI shipping SW, and various middle-ware environments and technologies that interact with customer facing and internal.

Provide support and administration for the telephone and IP networks based within DCC in conjunction with other team members. Including server administration and support. Provide 2nd and 3rd level support for the desktop computing within David C Cook (DCC), including "PC", Mac and the administration of accounts on the DCC internal network. Including.

Provided 1st level support for the desktop computing within DCC, including "PC", Mac, and telephones.