Byron Scott Email & Phone Number

Toronto, Ontario, Canada

Developed and led high performing teams to optimize commercial and client services, leveraging operational scale to enhance care delivery and program efficiency.Established a business intelligence and analytics team to improve program reporting and data-driven decision making, ensuring efficient allocation of healthcare resources and program funding.Built and maintained strategic partnerships with key stakeholders to drive quality improvements in commercial value, client care programs, and community-based services.

Toronto & Quebec City

Led the successful consolidation of two distinct service units into a unified, high-functioning team, enhancing collaboration and efficiency in delivering client-centred programs and services.Redefined service offerings to better align with client needs, focussing on improving client outcomes and integrating interdisciplinary approaches to client servicesNegotiated strategic partnerships and led service integration programs, resulting in improved access to essential services, client safety, and sustainable cost savings.

Toronto

Led one of Canada’s largest independent animal healthcare membership networks, managing services for over 450 members, with a focus on delivering high-quality, client-centred support and care.Recruited and led a cross-functional team to enhance service delivery, adding new consulting services and interdisciplinary collaboration to support client needs and optimize care outcomesCreated, resourced, and supported a national healthcare management conference, focussing on advancing best practices in healthcare leadership and program delivery, leading to increased collaboration and professional development within the sector.

Guelph

2 Time CIS Finalist / Bronze Medalist 2016Head Coach Varsity Curling TeamsNCCP Competition Development CoachCreation and Implementation of Annual Training PlansAthlete Performance

Toronto, Canada Area

Streamlined resource allocation and optimized general processes, achieving significant cost savings while reinvesting in client-centred programs, enhancing service delivery across multiple departments.Developed and implemented a centralized resource management system, improving efficiency in service procurement and allocation, and ensuring that client service teams had the necessary resources to meet evolving client needs.Established standard operating procedures (SOPs) and compliance frameworks, driving adherence to quality care standards, improving overall service efficiency, and ensuring a 94% compliance rate with client-care protocols.

Toronto, Canada Area

Executive Project Management lead for new store development (relocations, renovations, green site) and retail business acquisitionsSuccessfully project managed and launched 150+ new store projectsSubstantially improved project efficiency, documentation of workflow, reduction in overall project costs by 18%, improved speed to market by 25%Executive leader for national business partners (Provincial Lottery Corporations, Gaming Commissions, Transit Authorities, Canada Post Corporation)

London, Canada Area

Responsible for retail operations of 35 corporate stores; providing leadership and coaching to a team of Regional Directors, Loss Prevention, and Marketing departments. Accountable for meeting and exceeding agreed upon financial objectives, along with overseeing capital projects for a growth oriented organization.

Markham, On

Executive, reporting directly to the owner, guided company through turnaround initiatives overseeing both Store Operations and Merchandising portfolios. Developed strategic planning initiatives to right-size the company. Maximized return on investment, provided quality solutions and maintained high retail standards.

Markham, On

Formulated and developed strategic business plan for merchandising growth in Home Décor and Seasonal categories.Developed a sales and profit driven team in Home Décor, Seasonal, and Crafts categories responsible for $64 million in annual salesDeveloped improved brand merchandise assortments including private labelSourced and developed off-shore vendors and partnershipsGenerated improved sales and profit mix through improvements in mark-up, promotional strategy, and mark-down control

Markham, On

Responsible for 15 store team. Lead and Coached store teams in all aspects of Operations. Skilled in P&L, budgeting, reporting, human resources and negotiation.

Bachelor Of Arts, Geography

Diploma, Urban Planning & Design