As an experienced IT Field Service Supervisor, I have a proven track record in the motor industry’s manufacturing environment. I bring expertise in ServiceNow, Oracle R12, SolarWinds, Identity Service Engine, Microsoft Intune, VMware ESX, Microsoft Office 365, McAfee Antivirus, Active Directory, Active Roles, Oracle Identity Management, Server Management, Project Management, Account Management, Cisco Call Manager, and Continuous Improvement. I am well-versed in ITIL and ITSM frameworks.I hold a Bachelor of Commerce Degree in Information Technology from MANCOSA (Management College of Southern Africa), where I graduated Cum Laude, and a Bachelor of Commerce Honours Degree in Information Systems from the University of the Western Cape, with a focus on research. My honors research explored the factors influencing the adoption of Green Information Technology in South African organizations.With strong skills and a solid educational background, I am dedicated to driving IT excellence and continuous improvement in my field.