Ethos Group partners with retail automotive dealers to promote an ethical, customer-focused approach to the sale, financing and servicing of automobiles. We drive profits and customer retention by helping the dealership create a world-class ownership experience.

Vola is a new active wear apparel brand specializing in club sports and corporate apparel. As COO, my duties involved:• Resetting the warehouse with a vertical racking system to maximize space.• Responsible for inventory control and accuracy.• Managed contract warehouse labor.• Responsible for filling orders in a timely and accurate fashion.• Implemented new processes, procedures and vendors to more efficiently manage the business.• Implemented UPS Worldship solution to streamline the outbound shipping process.• Responsible for all HR duties, Payroll, and Accounts Payable.

• Utilized extensive Excel skills along with analytic and diagnostic knowledge to create staffing model to hire accurate level of holiday workers.• Model incorporated 2 DCs and 3 Call Centers with over 1,500 employees.• Collaborated with IT leadership to create a repeatable P&L report giving them insight into the profitability of their clients.

• Analyzed fulfillment data of customer orders to determine areas for efficiency. Results demonstrated that items within an order could be kitted with significant cost savings and no impact to customer reorder rates.• Researched and analyzed freight forwarding costs to ensure rates were competitive with the marketplace.• Analyzed international shipping costs from Mills to Factories to determine the potential cost savings from shipping via water as opposed to air.

Served in multiple and concurrent management roles for catalog, web and store-based retailer specializing in decorative items for the home and garden.• Relocated corporate office and warehouse into 35% larger space within budget, on time and incurred only five days of shipping down time.• Developed daily, automated revenue tracking process by channel allowing for efficient investment of marketing, capital and human resource dollars.• Strategically replaced existing vendors with new to better diversify, lower cost, reduce financial exposure and mitigate risk.• Executed revenue generating and profitable company initiatives such as online banner marketing which drove $230,000 in profit.• Project manager for warehouse sale resulting in $400,000 revenue.• Reduced list management costs resulting in a savings of $60,000.• Reduced call center costs by over $95,000 while improving service levels by 5%.• Reduced outbound packaging costs by over $30,000.• Created and implemented key benchmark measurements across the business which resulted in better management and accountability.• Developed process for efficiently analyzing and diagnosing catalog circulation results. Allowed for reduction in list rental costs, catalog productions costs, and postage with little to no impact on revenue.

Promoted and increased responsibility consistently during eight years at global information technology company.- Created business model and budget templates that integrated new accounts into corporate structure.- Developed cost models to standardize service offering rates as well as customized rates by client for field services and managed storage.- Served as financial analyst on company-wide Activity Based Costing initiative.- Marketing internship summer of 1997.

Responsible for sales and project management at national tradeshow and exhibition display company.- Increased P&L for assigned accounts by 1100% within two years.- Left to pursue MBA.