Quality assurance - complete pre-pour inspection for every precast item. Went through all structural drawings to make sure the product meet the specifications and raised questions whenever issues were identified.Project administration - include materials calculation and procurement, recorded production stream and file relevant documents for client and our record, leisured with relevant parties and managed the delivery and installation of the products

- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.- Gather customer’s information and troubleshoot the issue by evaluating, analyzing the symptoms and compares data from different sources- Uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences- Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict- Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits- Follow up and make scheduled call backs to customers where necessary- Focuses and guides self and team members in accomplishing work objectives- Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization- Sets high standards of performance for self; One of top Csat contributor and help my team became the best performance team

To communicate well with customers through Live Chat tools.To interact in an efficient and well-mannered way using chat, email and voice.To appease players/gamers quickly and troubleshoot issues raised by the customers/internal system by verifying the problems.The Live Chat Support role is a 5 day week -9 hour shifts. The call centre operates Monday-Sunday – 24/7 – 365 days per year.Dynamic, highly motivated and a result – oriented team player with good interpersonal skillsTo handle multi-task and work around scheduled timelines within a dynamic and challenging environmentTo help and guide agents by providing correct solution, interfere before chat losing control, and give an immediate well-directed coaching after chatting.To make sure no missing chat when shift change by managing login and logout properly and smoothly through well communicating and cooperating with different shifts. To keep LivePerson team maintaining the top quality score and customer satisfaction among other teams.