Byron Otovic Mcp Email & Phone Number

Irvine, Ca, Us

Strashnoy ConsultingNov 2012 – Present * Provided Complete IT Service to Small Businesses in Orange County Area * Responded to and received requests through email and by telephone to troubleshoot software hardware related problems, install software, set up new computers * Installed and configured commercial software to enable staff to complete day to day duties* Daily responsibilities as a team member were to assist in desktop support including the network, intranet, PC's, laptops, printers * Resolved network connectivity issues (printers, desktop, and laptop) quickly and accurately, in person and over the phone* Installed and configured LaserJet printers for network access, completed set up by entering TCP/IP address, subnet mask, default gateway on printer then installed printer drivers on Workstation, tested to ensure ability to print successfully

Dallas, Tx, Us

* Support for onsite as well as remote Office’s and Home users* Received requests for technical support through phone calls, E-mail and POB ticketing system maintained excellent response times as well as documenting solutions * Created and made modifications to users accounts by updating their profiles in active directory* Unlocked accounts and reset passwords using active directory administration tool * Supported internal and remote staff by repairing and installing software as well as using tools such as LANDesk and RDP to install software on remote and local computers* Arranged for repair of hardware with vendors to replace damaged or defective parts in warranty* Troubleshoot and resolve network connectivity issues both wireless and hard wired connections verifying DHCP, DNS, and network security settings* Installed, supported and configured Microsoft Outlook using Microsoft Exchange* Configured and troubleshoot VPN connections for remote users logging into corporate network* Imaged new desktops and laptops using LANDesk, transfer users data to new equipment* Followed up with users to ensure resolutions to problems have been properly resolved* Installed and configured commercial software to enable staff to complete day to day duties* Daily responsibilities were to assist in desktop support including the network, intranet, PC's, laptops, Servers, printers, Siemens phone system and fax machines * Resolved network connectivity issues (printers, desktop, and laptop) quickly and accurately, in person and over the phone* Installed and configured HP LaserJet printers for network access, completed set up by entering TCP/IP address, subnet mask, default gateway on printer then installed printer drivers on Workstation, tested to ensure ability to print successfully

Armonk, New York, Ny, Us

* Received telephone calls and requests in Heat ticketing system for technical support for software and hardware* Installed and configured commercial software to enable staff to complete day to day duties* Logged all requests for hardware and software support in Heat and ensured service level agreements were met or surpassed. Followed up with users to ensure satisfaction on any work performed* Diagnosed and resolved software issues usually requiring reinstallation of standard applications* Worked as part of a team of 20 people in hardware deployment of Laptops and Desktops* Backed up data from old computers and recorded user and equipment information ensuring accuracy of information* Setup new equipment and restored backed up data using information gathered ensured customer satisfaction after user login and installed any specialized software * Created logs containing information on old and new equipment such as serial numbers, date completed, user name and department equipment being deployed to* Upon delivery of new equipment ensured with user that computers were fully functioning * Performed IMAC (Install, Move, Add, Change) requests through Remedy for Hardware and Software (installation, upgrade, configuration)* Supported Microsoft Windows 2000, XP, Office 97/2003 and Lotus Notes