Customer-oriented, resourceful professional with diversified technology, technical, sales, and departmental management experience in hospitality, cellular communication, computer, I.T. and retail industries. Twenty years in hospitality and A/V services industries; twelve years in A/V management. Formally trained in radio/television broadcasting to include multi-camera production, studio production, field/remote production and video editing. Hands-on manager with extensive experience in hiring sales teams, developing and training sales talent, and promoting effective sales team atmosphere. Vast knowledge of A/V installation, teleconferencing technology, production lighting, computer networking, and meeting and conference planning. Creative problem-solver with ability to drive revenue growth, resolve conflicts, improve morale, and consistently exceed profit goals. Passionate about providing quality customer service to everyone. Team player skilled in working with diverse groups at all organizational levels to achieve common business objectives. Proficient in Delphi, Meeting Matrix, Microsoft Office suite, Adobe Creative Suite (Photoshop, Illustrator, Adobe Pro, Premiere Pro, InDesign).