Manage client relationships for 125+ user accounts nationwide Lead 10+ virtual product demonstrations per month; successfully sold SaaS packages to 85% of prospectsOnboard 25-50 users per quarter and drive utilization of Polly product and technologies through ongoing training and adherence to a strategic roadmap for successGenerate user performance reports to identify trends and drive adoption growth; achieved a 30% improvement in user performance across dealerships nationwideCollect, analyze, and present user feedback on the Polly platform to product and sales teams to facilitate process improvements and iterationsLeverage SaaS and other technologies, such as Salesforce, Zendesk, and Power BI to support case documentation and other daily workflows

Deliver weekly product and process updates to senior leadership and trades team to foster cross-functional collaboration and drive prioritized improvements for end-customersProvide data-driven feedback to department management and offer strategies to improve department efficiency, quality, and end-user satisfaction Identify trends in materials usage to improve operational effectiveness and make recommendations for cost containment; decreased the percentage of waste of 76%Supervise a team of 30+ staff; leverage individual team member knowledge and strengths to maximize shift productivity