Byron King Email & Phone Number

Plantation, Florida, Us

Seattle, Wa, Us

Seattle, Wa, Us

Charlotte, North Carolina, Us

Oversee field service delivery for the largest customer with 6,500 monthly service-related events, 300 direct support personnel, and $1.4 million in monthly revenue. Oversee business development for the three top-revenue customers and take care of them to maintain the relationship with them. Optimize methods so resources can be utilized across departments. Track metrics and KPIs and challenge departments to continually review and improve delivery.Key Achievements:---Exceeded contract service objectives by 95%, changed company perceptions, and improved customer service.---Saved $1 million annually by reducing parts usage from 1.5 parts per ticket to 1.2.---Achieved a 25% gross margin by expanding service offerings beyond the company’s corecompetencies.

Charlotte, North Carolina, Us

Charlotte, Nc, Us

Managed customer-facing team, tracked metrics of field service delivery, oversaw softwareimplementation and logistics, and handled Human Resources functions such as payroll, hiring and firing, on-boarding, and state set-ups. Oversaw $1 million in corporate and consignment inventory. Supervised daily maintenance and security of seven corporate facilities and more than 500 contracts including $30 million Lexmark-Kaiser Permanente contract covering more than 50K printers at 620 locations, four depot locations, and 102 managers and technicians. Trained, coached, and mentored 450 U.S. field service technicians and managers.Key Achievements:---Increased the service level agreement (SLA) performance from 75% to 90% within two months, ensured 95% SLA compliance within three months, and achieved 99% compliance within 18 months by analyzing data, changing processes, and allocating resources.---Saved $500K and reduced technician response and resolution time from six to two hours by streamlining the parts and resource distribution process and eliminating extra personnel.---Enabled 1,000% growth in four years by reorganizing processes within all the departments, relocating corporate operations to a larger facility, and registering the company in 25 states.--Reduced overtime costs by $25K annually by reviewing the labor data and adjusting operations.

Charlotte, Nc, Us

Subject matter expert on Hewlett Packard and Samsung processes regarding parts procurement and warranties. Oversaw the original equipment manufacturer systems for 40K hardware assets in 250 locations and $23 million in contracts.Key Achievements:---Achieved more than 95% of the SLA for meeting equipment up-time.---Initiated, implemented, and obtained ISO 9001:2000 and 9001:2008 registration for quality management systems.

Arlington, Virginia, Us

Coordinated the activities of more than 400 soldiers and the transfer of $40 million in equipment. Managed the logistics for a 6,000-item warehouse. Oversaw 6,500 receipts, 900 turn-ins, and 1,050 referrals every week. Distributed more than one million gallons of JP-8 fuel and tested more than 1,000 fuel samples.

Arlington, Virginia, Us

Directed the logistics, supply inventory, and maintenance for more than 3,100 soldiers and $203 million in assets. Oversaw $56 million facilities and the associated procurement budgets. Implemented 20 renovation contracts, each more than $17 million. Coordinated hiring and payroll for foreign nationals.

Arlington, Virginia, Us

Master Of Science, Building Construction And Facility Management

Bachelor Of Science (Bs), International Relations, Minor In Systems Engineering