Byron Young Email & Phone Number

Birmingham Metropolitan Area, Alabama, United States

Birmingham, Alabama, United States

• Successfully procured lease administration on assignment based contracting for various class properties by increasing occupancy, establishing effective account scaling, managing workflow, building and maintaining third.
• Achieved increased residential occupancy with properties acquiring new parent investors, resulting in a 90% pre-lease closing rate within 60 days.
• Managed and implemented performance standards and procedural operations to drive productivity and quality.
• Successful in establishing training for execution of Fair Housing policies, lease generation, client qualification guidelines, drafting resident lease contracts, and basic resident files organization.
• Curated a Resident-Retention package for renewal accounts by establishing rewards, concessions, and other property-based exceptions increasing the retention rate by
• Created detailed marketing plans, digital advertisement platforms, and filtered leads management.

Birmingham, Alabama, United States

• Successfully procured lease administration at multiple properties based on assignment by increasing occupancy, establishing effective administration planning, and managing customer and client profiles.
• Achieved increased product volume with properties acquiring new parent investors, resulting in a 90% pre-lease closing rate within 60 days.
• Implemented and maintained training programs for new hires and current staffing personnel.
• Delivered execution of Fair Housing policies, client qualification guidelines, drafting resident lease contracts, and basic resident files organization.
• Initiated a resident-retention package for renewal accounts by establishing rewards, special concessions, and other property-based exceptions.
• Created detailed marketing plans, digital advertisement platforms, and filtered leads management.

Birmingham, Alabama, United States

• Managed and evaluated workflow and productivity, making changes where necessary. A customer-first organization whose core values are authenticity, ownership, a service-first mindset, and entrepreneurship.
• Successfully created a "member enhanced" experience for both the membership portfolio and internal personnel, while managing case by case related resolutions which scaled membership retention.
• Alongside Senior Member Experience Directors, I launched initiatives targeted toward optimizing products and consumer experience raising overall CSAT scores by 25% quarterly.
• Initiated a secondary client growth and success metric by quarterly executive reviews with customers and department associates to provide an overview of successes or failure.
• Identified and resolved consumer data discrepancies with troubleshooting teams, and department heads within the Member Experience personnel raising employee NPS scores by 40%.
• Initiated effective strategies to actively shape the company culture

Joshua Tree, California, United States

• Engage in operation for both interstate and foreign commerce, as a broker, arranging for transportation of freight (except household goods) by motor vehicle. Plan, coordinate and supervise the R&R activities as per.
• Directed and monitored the track and trace process of the order cycle. Liaise and negotiate with carriers regarding the shipping catalog.
• Sourced and resolved any arising problems or complaints. Works within defined processes to determine root causes for noncompliance and recommend changes for improvement.
• Worked to advance a positive supply chain and powerful logistics networks.
• Effectively negotiated to reduce direct costs of logistics
• Ensured that client requirements were met with the highest possible standards.

Birmingham, Alabama, United States

• Implemented onboarding sessions for new client relationship management technologies including but not limited to Rainmaker, LRO, Yardi Voyager, and Looker CRM technologies.
• Spearheaded a branding strategy to update all marketing promotions, leverage rental rates, integral with renovation management, key in decreasing the communities vacancy productivity by 40%.
• Worked in collaboration with the Assistant Manager to define team goals, increase lease activity, establish a timeline and plan to achieve them.
• Successful in creating and updating the communities tour path that produced a higher leasing rate; leasing an average of 3-4 additional leases per week

Associate Of Arts - Aa, Landscape Architecture, Senior

Bachelor Of Arts - Ba, Music

Activities and Societies: Miles College Marching Band 2008-2009;2012-2015 Student Leadership Coordinator - 2012-2015 Section Leader.