Sarah Mahmoud Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Spearheading Logistics & Customer service of 126 Global partners within Pharma, Medical & Consumer Goods imports, exports, UAE local authorities approvals, orders fulfillment including (Pfizer, Novartis, Nestle, Biopharma, Gilead, Servier, Galderma, Acino, Alcon, BMS, J&J & more).• Leading operations team, to ensure availability of Pharmaceuticals & medical devices.• Coordinating with cross-functional teams to ensure milestones are achieved• Developed digital initiatives cross functionally with Finance team, that resulted in a 20% productivity effectiveness of direct reports.• A strategic business partner and communicator for stakeholders and vendors management.• Initiated paperless clearance and digitizing of processing internally and externally with local authorities, that saved 10% of departmental operating costs and increased team’s efficiency by 20% in 2024 compared to 2023 and 2022.• UAE Authority point of contact: Ministry of Health, Dubai Municipality & Dubai customs.• Monitored key performance indicators (KPIs) to assess operational effectiveness and implemented improvements.• Established effective lines of communication to secure timely delivery, fostering strong relationships with suppliers, and internal stakeholders.• Ensuring compliance with company procurement policies, quality procedures, health & safety regulations, mitigating potential risks, and ensuring regulatory adherence.• Certified ISO 22301:2019 – BCMS Implementer & Auditor.

Dubai, United Arab Emirates

• Established a flow of internal & external communications for 30+ projects coordination, submissions & UAE authority updates.• Marketing Strategist, Linked & Socials, in charge of agency.• Managed vendor contracts and relationships, ensuring completeness of deliverables outlined in contracts.• Prepared the company's annual budget and business plan, aligning with the company's strategic objectives.• Negotiated price lists with suppliers, contributing to cost savings, and forecasted procurement needs, optimizing financial resources.• Developed and managed a supplier contact list, elaborated on supplier selection processes, and implemented quality and performance measurement mechanisms.• HR: Change management, workforce planning, talent management, payroll & employee relations.• Identified improvement aspects in internal processes, worked closely to streamline & update.• Oversaw team creation of reports & Sop’s.• Managed Various Facility service contracts (Insurance, Finance, Tax agent, IT & PRO).

Dubai, United Arab Emirates

Medical Devices Startup - MEA Distributor • Demand Planning and procurement of stocks from 4 international suppliers (US, Canada, China, Spain).• Customer collaboration: Improve demand forecasts through collaborative planning with key customers to better meet their needs and improve overall service levels.• Built Rocktape's Middle East Marketing strategy, Brand Communications on Socials, website & Email newsletters.• Managed Agency in charge of Digital Marketing Paid Social and Ads• Content Planning and Calendar • Organized Educational Courses, KHDA Certified for Physiotherapists & Chiropractors• Launched Brand awareness, Lead conversion Campaigns.• Website optimization and E-commerce Stock Updates• Events Sponsorship Management (Spartan, Desert Warrior).• Oversaw Inbound & outbound shipments operations via freight forwarders and Local Distributors.• Attended to Key Customers such as: Mediclinic Hospitals, AlZahra Hospital, Garhoud Private hospitals, Aster and several physio-therapies and chiropractors’ clinics.

Dubai, United Arab Emirates

• Handled 2 countries (UAE & Kuwait) monthly air & sea shipments coordination with origin & documentation. • Local distributors & 3PL requirements for Ministry of Health, Municipality approvals and Customs Clearance.• Maintained availability of 80 SKUs.• Arranged participation at conferences: Dubai Derma & Arab Health.

Dubai, United Arab Emirates

• Administered 10 pharmaceutical companies imports including Merck, Takeda, AstraZeneca, Pfizer & Alcon.• Processed Ministry of health and Municipality submissions.• Skilled in SAP (MM/ SD) modules, created purchase orders, sales orders, goods receipt notes, sales invoices, stock counts, moving prices, cost and sales reports.• Daily submissions of Customs clearance declarations through MIRSAL 2• Worked closely with purchasing teams, freight forwarders, clearance officers and warehouse from end to end.• Followed up on drug registrations and renewals, pharmaceuticals shelf life and regulations, with regards to shipment clearance.• Handled Jebel Ali Hub project finances operated by Hellmann Worldwide Logistics and managed cargo storage, inbound and outbound shipments for principal companies including (Astrazeneca, Omron, Pfizer and Roche)

Cairo Governorate, Egypt

• Evaluated applications to ensure compliance with the credit policy and documentation criteria based on employment type.• Met productivity targets without compromising credit quality.• Checked minimum criteria for all credit applications within the defined time frames to meet service quality indicators without sacrificing credit quality.• Processed all applications according to the policies and procedures set for minimum criteria check.• Conducted internal verification with HR and customers.• Verified the customer names against the CBE lists.

Cairo Governorate, Egypt

• Assessed the daily incases of personal loans and credit cards.• Studied the cases well to maintain minimum risk and low delinquency rate.• Handled all types of verification regarding customers.• Ensured adequate credit decision making for loans applications in line with preset credit policies.• Decreased turn-around time for applications to achieve customer satisfaction.• Maintained an acceptable quality of lending in accordance with manual risk policy guidelines.• Identified fraudulent application and refer to risk lending manager.

Master Of Business Administration - Mba

Certification, Social Media Professional Program

Bachelor'S Degree, Business, Management, Marketing

Marketing and Business Management

Certification, Digital Marketing