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With a track record as an excellent IT Manager, I possess a history of delivering strategic improvement plans, managing service delivery operations, and leading transformative projects. Among my many talents is the ability to leverage cutting-edge technologies and methodologies to streamline operations and enhance service delivery. From transitioning complex processes from Waterfall to Agile methodology to empowering team members with Agile principles, I am committed to fostering a culture of continuous improvement and agile responsiveness. My hands-on approach to project management, coupled with my ability to identify and mitigate risks, has consistently resulted in substantial cost reductions and operational efficiencies for the organizations I have served. My reputation as a resolute professional with expertise in tactical communications, relationship management, and utilizing data-driven techniques, is demonstrated in my recent role.
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Director Of Service DeliveryMobomoOakland, Ca, Us -
FounderStewart Athletics May 2018 - Present -
Director Of Service DeliveryMobomo Oct 2022 - PresentGaithersburg, Maryland, UsDuring my time here, I spearheaded seamless service delivery across diverse contracts, surpassing targets and enhancing client satisfaction. Utilizing KPIs, I drove continuous improvement, delivering impactful reports to senior management. Through negotiation and collaboration, I optimized costs and empowered teams for peak performance. Some key achievements during this role include: • Championed leading projects valued at over $10M through outstanding service delivery operations and commitment to surpassing client expectations. • Transformed the performance and efficiency of a 50-member internal team, boosting employee morale, lowering turnover rates, and fostering adaptability for future endeavors. • Demonstrated adeptness in managing intricate service delivery obstacles and risks, leveraging problem-solving acumen and effective leadership prowess. -
Senior It Project ManagerGeneral Motors Jun 2021 - Nov 2022Detroit, Michigan, UsAt this position, I led the development and optimization of cutting-edge IT systems, enhancing operations and efficiency. By driving various projects in customer care and aftersales, I improved system architectures and technology platforms. Coordinating teams and ensuring security protocols, I maximized collaboration and safeguarded company assets. Some key achievements during this role include: • Developed a warehousing supply chain management program, projected to save $2M in resources in its first year, establishing a benchmark for operational excellence. • Launched an e-commerce platform for aftermarket parts sales, forecasting over $1M in revenue in its inaugural year, positioning the company for substantial growth and market leadership. • Demonstrated excellence in improving warehousing supply chain processes, foreseeing significant cost reductions and efficiency improvements, showcasing a dedication to continuous enhancement. -
Agile Project ManagerBooz Allen Hamilton Jul 2014 - Sep 2021Mclean, Va, UsIn this role, I directed agile transformations for the IRS electronic fraud detection system, aligning project scopes and objectives with stakeholder goals. Orchestrated program planning sessions and ensured compliance with budget and security requirements. Educated team on Agile methodologies, improving workflow efficiency and tracking progress using Agile tools. Some key achievements during this role include: • Successfully managed the transition of complex EFDS processes from Waterfall to Agile methodology, demonstrating effective project management skills. • Fostered a culture of improvement and agile responsiveness by empowering multiple team members with Agile principles. • Mitigated deployment risks within the Scrum team, leading to significant operational cost reductions through proactive identification and resolution. -
Agile CoachNtt Data Corporation Nov 2012 - Jul 2014Tokyo, JpIn this role, I collaborated with account management leadership to identify flaws in the new employee account creation process. Moreover, I determined areas for improvement through present/future state assessments.Furthermore, I empowered the organization to fully integrate the Agile project management methodology.In addition to the above, I conducted training courses, including Introduction to Agile, User Story Writing, and Product Owner Training.Key Achievements:Trained 300+ employees in Agile practices, saving the federal government $1 million.Collaborated with cross-functional team leaders in the design of virtual training materials. -
Senior ConsultantIntegrity One Partners 2010 - Nov 2012Fairfax, Virginia, Us• Coordinated with the Account Management branch to identify problem areas in the new hire account creation process and to develop and implement recommendations for improvement• Managed new hire form automation process • Designed and delivered interactive videos and learning materials for training courses that enabled the client to transition into an agile environment • Created training metrics report derived from the course evaluations to improve the training course work • Developed monthly status reports on “in-house” training cost savings -
ConsultantGrant Thornton Llp 2008 - 2010Chicago, Il, Us
Byron Stewart Skills
Byron Stewart Education Details
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Syracuse University - Maxwell SchoolPublic Administration -
Howard UniversityJournalism
Frequently Asked Questions about Byron Stewart
What company does Byron Stewart work for?
Byron Stewart works for Mobomo
What is Byron Stewart's role at the current company?
Byron Stewart's current role is Director of Service Delivery.
What is Byron Stewart's email address?
Byron Stewart's email address is by****@****len.com
What schools did Byron Stewart attend?
Byron Stewart attended Syracuse University - Maxwell School, Howard University.
What skills is Byron Stewart known for?
Byron Stewart has skills like Mathematics, Writing, Administrative Assistance, Financial Advisory, Immigration Law, Consulting, Career Path Planning, Outlining, Insurance, Servant Leadership, Draft, Local Government.
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