Guilherme Terra Email & Phone Number

Warsaw, Pl

Warsaw, Mazowieckie, Poland

Poland

Warsaw, Mazowieckie, Poland

Warsaw, Mazowieckie, Poland

Technical problem investigation and support for client integrations with Awin tracking solutions for the Global Technical Support team (Benelux, Nordics, Eastern Europe, and UK department).• Front-end/back-end Integration of e-commerce platforms with Awin affiliate tracking solutions and data scraping (cookie tracking, server to server tracking, Retargeting solutions).• Creation of custom scripts for job automation and data analysis (JS/Java/ Spring boot)• Data base and logs analysis using SQL• Administration of a shared knowledge base used internally and externally as well providing training within the department (Mainly providing crash courses around JS and XML/XSLT)• Solution optimization(refactoring old implementations) to deliver better client outcomes

Warsaw, Masovian District, Poland

Daily tasks:- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Provide technical assistance and support for more complex queries above the knowledge of junior agents.- Help to create Team documentation - Creation of automated tools and scripts for the team- Respond to queries either in person or over the phone. - Respond to email messages for customers seeking help. - Install, modify, and repair computer hardware and software.- Assist new agents to learn the workflow- Cooperate with the field service team- Cooperate with multiple 3rd party providers within an incident live cycle. Programming Experience and tasks - LT Project (Lazy Tool) - This tool was developed in order to make the daily work on the Portuguese and Spanish team easier and faster It made the work 30% faster according to team leader statistics. - The creation of the tool started in November of 2017 and keeps upgrading so far with every new project for the teams - The tool was initially created using VBA on excel- The latest version was developed using C#, Entity Framework combined with MySql as RDBMS resulting in a smoother experience to the user and a more maintainable version to the developer.-The project brought me the award of Employee of the month - July 2018

Warsaw, Masovian District, Poland

Participation in an internal project which is related to continuous improvement and Technology enhancement following Kaizen business philosophy.My responsibilities on the project:-Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation.-Lead projects from requirements definition through deployment, identifying schedules, scopes, and project implementation plans, including risk mitigation.-To coordinate internal and external resources, ensuring projects remain within scope and schedule, -Analyze project progress and, when necessary, adapt scope, timelines and ensure that the project team adheres to project requirements-Establish and maintain relationships with appropriate stakeholders, providing day-to-day contact on project status and changes

Warsaw, Masovian District, Poland

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Respond to queries either in person or over the phone. - Respond to email messages for customers seeking help. - Install, modify, and repair computer hardware and software.- Cooperate with field service team- Cooperate with multiple 3rd parties providers within an incident live cycle.

Engineer'S Degree, Computer Science

Civil Engineering

English