Tiffany Cheng Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

• Developed comprehensive UX and brand strategies for diverse clients, including content creators, coaches, interior designers, and DTC brands, enhancing brand perception and market positioning to attract higher-end clientele and drive business growth through strategic design and impactful positioning.• Implemented client management dashboards using Notion, providing weekly project updates and maintaining a 100% customer satisfaction rate through transparent communication, consistent progress tracking, and effective project management.• Applied strong listening and empathetic skills to work with a global client base, meeting their needs while upholding high standards, fostering positive relationships, and ensuring successful project results.Client Feedback:“Tiff is outstanding! She skillfully transformed my unique vision into reality, creating a website that stands out, despite numerous constraints I set. Tiff's flexibility and creativity exceeded my expectations, making the process enjoyable. Her attention to detail, excellent communication, and ability to adapt to feedback ensured a smooth process with no surprises. I highly recommend her for a personalized, polished website experience.”"Tiff is so creatively talented. If you're looking for help with strategy and design, then Tiff is the person you want to work with!""The overall professionalism, care, and detail-oriented approach she takes with projects she is given is worth the investment. She was patient and understood my vision and was willing to give any advice/knowledge she could to help educate me on aspects of my business I wasn't quite sure about. I'm appreciative to her and the work she has done for my business and rebrand."

• Managed stakeholder relationships, facilitating key decision-making processes by reviewing and incorporating stakeholder feedback at critical stages, and making data-driven decisions to drive business growth.• Developed and managed strategic roadmaps, prioritizing initiatives based on business and customer impact, and technical feasibility, while defining clear goals and success metrics with OKRs to maximize overall strategy effectiveness.Team Feedback:“She has really set a new benchmark for our company and is advancing our whole team as a whole. As a Program Manager she’s organized, thorough and forward thinking. As a Strategist she is creative, a problem solver and can speak confidently to her ideas. Her work is always top notch.” “The work Tiffany has put into building the engagement is very impressive. The way she structured the program has allowed the different business units to be very successful. I honestly believe that without Tiffany this program would not have been so successful and may not have led to an expansion.”"She is an excellent leader and collaborator. I really enjoy learning from her and appreciate the effort she puts in helping you learn. She is always pushing the team to be amazing."

• Managed experimentation programs for Fortune 500 B2B and B2C clients across diverse industries, including Microsoft (Surface, Windows, Edge, Xbox, Minecraft), DaVita, JBL, and Sportchek.• Developed comprehensive project brief and documentation to clearly articulate project objectives, goals, technical scope, and UX/UI design specifications, ensuring alignment and clarity across cross-functional teams.• Proactively identified program constraints and opportunities, balancing business objectives, customer experience, and technical needs to ensure program alignment with overall goals, ultimately driving business and program growth.

• Created and optimized workflows for digital programs coordinators, designers, and developers to support scaling experimentation programs, ensuring efficient project execution and delivery.• Provided end-to-end project management for experiments and A/B tests from wireframe, design, development to launch and collaborated with designers and developers to ensure quality standards were met and our deliverables were delivered on time.• Led technical scoping activities in collaboration with engineering teams, overcoming technical challenges through effective troubleshooting, consulting, and coordination with internal and external stakeholders.

Vancouver, Canada Area

Bachelor'S Degree, Interior Design

Activities and Societies: Varsity Athlete (Badminton)

Diploma - Registered Holistic Nutritionist, Holistic Nutrition

Nutrition and health have always been a big interest of mine. I enrolled in the Canadian School of Natural Nutrition as a part-time.

Certificate, Digital Marketing

Completed an intensive Digital Marketing Certificate while working in my 9-5 job and was able to develop a comprehensive understanding.