Tiffany Cheng Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

• Developed comprehensive UX and brand strategies for diverse clients, including content creators, coaches, interior designers, and DTC brands, enhancing brand perception and market positioning to attract higher-end.
• Implemented client management dashboards using Notion, providing weekly project updates and maintaining a 100% customer satisfaction rate through transparent communication, consistent progress tracking, and effective.
• Applied strong listening and empathetic skills to work with a global client base, meeting their needs while upholding high standards, fostering positive relationships, and ensuring successful project results.Client.

• Managed stakeholder relationships, facilitating key decision-making processes by reviewing and incorporating stakeholder feedback at critical stages, and making data-driven decisions to drive business growth.
• Developed and managed strategic roadmaps, prioritizing initiatives based on business and customer impact, and technical feasibility, while defining clear goals and success metrics with OKRs to maximize overall strategy.

• Managed experimentation programs for Fortune 500 B2B and B2C clients across diverse industries, including Microsoft (Surface, Windows, Edge, Xbox, Minecraft), DaVita, JBL, and Sportchek.
• Developed comprehensive project brief and documentation to clearly articulate project objectives, goals, technical scope, and UX/UI design specifications, ensuring alignment and clarity across cross-functional teams.
• Proactively identified program constraints and opportunities, balancing business objectives, customer experience, and technical needs to ensure program alignment with overall goals, ultimately driving business and.

• Created and optimized workflows for digital programs coordinators, designers, and developers to support scaling experimentation programs, ensuring efficient project execution and delivery.
• Provided end-to-end project management for experiments and A/B tests from wireframe, design, development to launch and collaborated with designers and developers to ensure quality standards were met and our.
• Led technical scoping activities in collaboration with engineering teams, overcoming technical challenges through effective troubleshooting, consulting, and coordination with internal and external stakeholders.

Vancouver, Canada Area

Bachelor'S Degree, Interior Design

Activities and Societies: Varsity Athlete (Badminton)

Diploma - Registered Holistic Nutritionist, Holistic Nutrition

Nutrition and health have always been a big interest of mine. I enrolled in the Canadian School of Natural Nutrition as a part-time.

Certificate, Digital Marketing

Completed an intensive Digital Marketing Certificate while working in my 9-5 job and was able to develop a comprehensive understanding of.