Braniff Yu
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Braniff Yu Email & Phone Number

After Sales Service Manager at Technogym
Location: Lynnwood, Washington, United States 5 work roles 2 schools
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Current company
Technogym
Role
After Sales Service Manager
Location
Lynnwood, Washington, United States
Company size
1887 employees

Who is Braniff Yu? Overview

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Quick answer

Braniff Yu is listed as After Sales Service Manager at Technogym, a company with 1887 employees, based in Lynnwood, Washington, United States. AeroLeads shows a matched LinkedIn profile for Braniff Yu.

Braniff Yu previously worked as Call Center Supervisor at Technogym and Technical Support Specialist at Technogym. Braniff Yu holds B.A, Geography; Geographic Information Systems from University Of Washington.

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Email format at Technogym

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Technogym

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Profile bio

About Braniff Yu

Experienced Regional Service Manager with a demonstrated history of working in the health wellness and fitness industry. Strong operations professional skilled in Operations Management, Analytical Skills, Coaching, Customer Relationship Management (CRM), and Team Building.

Current workplace

Braniff Yu's current company

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Technogym
Technogym
After Sales Service Manager
cesena, emilia-romagna, italy
Website
technogym.com
Employees
1887
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Company profile
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5 roles · 19 years

Braniff Yu work experience

A career timeline built from the work history available for this profile.

After Sales Service Manager

Current
Technogym

Greater Seattle Area

  • Lead a team of 50+ Service Technicians across 13 states, ensuring efficient service delivery and adherence to quality standards.
  • Develop and implement strategic plans to optimize service operations and enhance customer satisfaction.
  • Analyze service metrics and KPIs to identify areas for improvement and implement corrective actions.
  • Conduct regular audits and training sessions for service staff to enhance technical skills and customer service proficiency.
  • Manage service budgets and expenses to ensure cost-effective operations while maintaining service quality.
  • Collaborate with Sales and Marketing teams to identify opportunities for service expansion and revenue growth.
Sep 2012 - Present

Call Center Supervisor

Technogym

Greater Seattle Area

Oversee all aspects of activities and staff within the service department.Manage day-to-day operation for 2 call centers – equipment tech support and WellnessSystem help desk.Monitor call volume and meeting Time To Service (TTS) goals with accurate staffing level.Handle escalated situations, and to deliver solutions to unsatisfied customers.Provide.

Mar 2011 - Sep 2012

Technical Support Specialist

Technogym

Provide technical support via phone and email on fitness equipments and Wellness System.Remote software support, i.e. install software components in Windows OS, firmware updateand system recovery.Troubleshoot mechanical problems and provide solutions in a timely manner.Issue troubleshooting tickets to service providers, and follow up with.

2007 - 2011 ~4 yrs

Customer Service Representative

Verizon Wireless

Provided friendly and professional customer service to high volume of inbound customer andin-direct dealer calls.Researched and resolved billing and service equipment issues.Delivered information on products and services, offered varies of options to customers tofulfill their needs.Followed up calls to customers to ensure customer satisfaction.Analyzed.

Jul 2006 - Jan 2007

Intern

Puget Sound Regional Council

Conducted surveys in different cities in the Puget Sound area for traffic flow analysis.Collected parking data focused on capacity, occupancy rate, availability and other attributesEntered data into MS Access database and converted into ArcGIS data.Composed GIS maps to illustrate current analysis and compared trend with previous years.Migrated the existing.

Mar 2006 - Jun 2006
Team & coworkers

Colleagues at Technogym

Other employees you can reach at technogym.com. View company contacts for 1887 employees →

YB Yovan Bungaroo Yovan Bungaroo Colleague at Technogym Curepipe, Plaines Wilhems District, Mauritius, Mauritius View → KC Keke Cousin Keke Cousin Colleague at Technogym Nigeria, Nigeria View → SI Stefano Imperiale Stefano Imperiale Colleague at Technogym Lugano, Ticino, Switzerland, Switzerland View → FC Fei Chen Fei Chen Colleague at Technogym Shanghai, China, China View → CB Claudio Bellini Claudio Bellini Colleague at Technogym Seattle, Washington, United States, United States View → BR Brad Reed Brad Reed Colleague at Technogym Bothell, Washington, United States, United States View → SG Sebastián Gancia Sebastián Gancia Colleague at Technogym Barcelona, Catalonia, Spain, Spain View → GP Gaia Pagnini Gaia Pagnini Colleague at Technogym Milan, Lombardy, Italy, Italy View → AT Alexandros Tsiatouras Alexandros Tsiatouras Colleague at Technogym Bielefeld, North Rhine-Westphalia, Germany, Germany View → JC Jason Chan Jason Chan Colleague at Technogym Hong Kong SAR, Hong Kong View →
2 education records

Braniff Yu education

FAQ

Frequently asked questions about Braniff Yu

Quick answers generated from the profile data available on this page.

What company does Braniff Yu work for?

Braniff Yu works for Technogym.

What is Braniff Yu's role at Technogym?

Braniff Yu is listed as After Sales Service Manager at Technogym.

Where is Braniff Yu based?

Braniff Yu is based in Lynnwood, Washington, United States while working with Technogym.

What companies has Braniff Yu worked for?

Braniff Yu has worked for Technogym, Verizon Wireless, and Puget Sound Regional Council.

Who are Braniff Yu's colleagues at Technogym?

Braniff Yu's colleagues at Technogym include Yovan Bungaroo, Keke Cousin, Stefano Imperiale, Fei Chen, and Claudio Bellini.

How can I contact Braniff Yu?

You can use AeroLeads to view verified contact signals for Braniff Yu at Technogym, including work email, phone, and LinkedIn data when available.

What schools did Braniff Yu attend?

Braniff Yu holds B.A, Geography; Geographic Information Systems from University Of Washington.

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