Benjamin Zaffran Email & Phone Number

Montreal, Qc, Ca

Montréal, Québec, Canada

- Lead a team of six account managers to consistently achieve revenue targets between $20 and 30M annually and improve operational efficiency (Business Review process, detailed team KPI, etc.)- Manage key Tier 1 accounts, generating over $10M in annual sales through growth and upsell strategies.- Achieve a 100% success rate on multi-million-dollar RFPs and negotiated more than 5 major contracts to bring sustainable revenue.- Deliver strategic insights and analyses to guide commercial and corporate decisions to drive growth with high-potential multi-segment accounts, including OEMs, utilities, and commercial sectors.- Collaborate with internal teams (Products, Services, Marketing, Sales) to align FLO solutions with client strategies and needs.- Deliver tailored follow-ups and white-glove service, achieving a CSAT score above 90% and 100% retention.

Montréal, Québec, Canada

- Delivered tailored follow-ups to maximize customer satisfaction, anticipate needs, and ensure successful adoption of FLO products.- Conducted client training on FLO solutions, sharing best practices to optimize usage and address pain points.- Maintained regular communication with key Tiers 1 and Tiers 2 clients to ensure satisfaction, identify risks, and promote retention, achieving an average CSAT score above 90%.- Collaborated with internal teams (support, product, and sales) to align actions with client needs and promote a seamless experience.Captured client feedback to influence product development and improvement strategies, contributing to FLO’s continuous solution growth.

Montreal, Canada Area

- Translated client requirements into project specifications while leading a team of five.- Collaborated with multidisciplinary teams and managed budgets ranging from $1,000 to $500,000.- Increased project profitability by 30% in under a year.- Communicated project progress, resolved issues, and adapted to client change requests, managing impacts effectively. - Identified new business opportunities for growth.

Saint Bruno De Montarville

- Resource planning and allocation, cost tracking, and scheduling.- Preparation of quotes and submissions.- Drafting of technical reports.

Région De Montréal, Canada

- Execution of projects involving tooling and mechanical parts.- Experience across multiple industries, including aerospace and energy.- Lead a multidisciplinary team of 5 people, with resource allocation responsibilities.- Project planning with a focus on timelines and budgets.- Drafting of professional service contracts and submissions.- Prepare and distribute technical assessment and progress documentation.- Regular project reviews, action planning, and priority management.- Develop and maintain existing relationships with clients and suppliers.

Région De Toulouse , France

- Manage testing of various composite and polymer structural elements.- Lead advanced planning of testing phases.- Allocate technical and human resources to execute projects.- Conduct regular progress reviews on ongoing projects.- Analyze results for material sizing.- Draft technical notes and test reports.- Identify and resolve risks and issues.- Coordinate with testing laboratories and necessary external providers.

Bordes

- Led a project to implement a logistics platform for pooling raw materials in the Southwest region.- Developed the project approach, including strategy, action plan, and scheduling.- Managed coordination with stakeholders across various companies within the Safran Group.

Montargis

- Conducted a study on the use of reinforced plastics as a substitute for metal in automotive parts.- Completed a literature review on reinforced thermoplastics.- Characterized PA66 thermoplastics filled with glass fibers through physical tests (fatigue, tensile, creep) and chemical assessments.- Investigated the influence of various factors, including fiber orientation (different sample cutting directions), temperature (23°C and 100°C), and glycol contact (various concentrations).- Assisted in and improved the implementation process, particularly through the optimization of injection molding parameters.- Developed a sizing criterion for predicting the lifespan of plastic parts.

Région De Sydney, Australie

- Conducted a synthesis, study, and chemical characterization of copolymers for medical purposes.- Utilized processes known as "RAFT polymerization" and "Click chemistry" to attach amino acids to molecules, aimed at treating genetic diseases.

Master Of Business Administration - Mba

Partial time - on going

Ingénieur Sciences Et Techniques Des Matériaux, Sciences Des Matériaux

(MICC equivalence: Baccalauréat 4 ans spécialisé en matériaux)

Master 2 Administration Des Entreprises, Gestion De Projet

Activities and Societies: Football (MICC equivalence: Maîtrise en Gestion de Projet)

Baccalauréat, Science, Mention Assez Bien

(MICC equivalence: Diplôme d'études collégiales pré-universitaires)

Master'S Degree, Project Management