• Managing the delivery of contracted proactive support related services through the whole delivery lifecycle: Installation, Services delivery support.• Appling broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.• Integrating portfolio knowledge and business understanding to create solutions for customer.• Functional Lead of delivery teams in Run Phase with extensive responsibility including the steering of delivery partner and (virtual) teams.• Conducting Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts.• Actively driving to As-a-Service delivery model and growth within the existing ‘As-a-Services’ contracts.• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.• Act as trusted advisor in the consultant role for customer and company sales teams.• Accountable for defined service deliverables for the customer.• Responsible for cost of delivery and total customer experience.• Provide suggestions for operational efficiencies.• Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.• Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.

● Official representative and spokesperson, also responsible for providing leadership and direction while developing, managing, and implementing a strategic business plan. ● Ensure compliance to the mission statement and bylaws. ● Oversee the tactical implementation of the long-term strategy for the organization and interface with HPE Global and Diversity, Equity and Inclusion leadership.

● Central POC● Work with site champions to recruit GDoS Project Leaders● Enable site promotional activities ● Request & allocate GDoS funding ● Review GDoS projects prior to commitment of funds or volunteer recruitment● Ensure coordination between GDoS Project Leaders● Share results● Provide feedback

● Supports the development and execution of the company Corporate Social Responsibility strategy in Bulgaria● Supports and coordinate company volunteering campaigns, internal and external Corporate Social Responsibility events● Coordinate HPE Gives platform workflow providing support to NGOs for their application process to HPE Foundation● Updates a global volunteering and grants platform● Engage and work with a variety of key internal/external stakeholders on the Corporate Social Responsibility company activities● Prepare various Corporate Social Responsibility communication materials adjusted to the different audience

• Contribute to Pointnext Supply Chain specific career development training and programs that impact multiple business units globally• Typically partner with a more senior expert and master development role to support clients• Work across multiple countries and Supply Chain groups - regional or sub-regional engagement• Decision-making limited to immediate function with minimal risk to the business• Participate on global and cross-domain teams on needs assessment, intervention selection, design, development, implementation, reporting, and continuous innovation and improvement of learning solutions• Complete initiatives assigned and manage the E2E of assigned initiatives from development to implementation• Accountable for operational goals at initiative level planning, budgeting, tracking & reporting.• Build knowledge and provide input on area of expertise• Align priorities with business and People & DEI strategies under guidance from senior project managers

● Lead, drive and maintain the Global Delivery Services Sofia (formerly Customer Solution Center Sofia) Quality Assurance processes, analysis and reporting as part of the GDS Sofia QA team● Perform quality audits based on call recordings and case documentation● Conduct and lead regular quality feedback sessions● Provide quality performance reporting on individual and team basis● Identify, suggest and track progress of structured improvement plans● Maintain and utilize channel to other supporting functions● Maintain up-to-date knowledge of current technical and non-technical procedures/processes● Identify and communicate process gaps during assessments● Be compliant with all internal rules, policies and procedures and ensure performance as per all work instructions and/or orders (written or oral), legally assigned by the direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager

NPI● Create, Communicate, and monitor NPI timeline● Implement Stocking Strategy WW/Regional● Complete global attributes● Gather data & complete Support BOM setup● Collate AFR data● Request FRU numbers when not pre-assigned● Validate and implement initial Regional Field Critical Stocking Plan● Manages NPI implementation with global and regional planning and buying● Monitor & escalate FCS readiness● Assures external repair implementation plan established - technical coordination● Report LOA at FCS and week for the first 90 days● Communicate project completionSustaining ● Coordinate Engineering change and make sure System is timely reflected with the minimum impact on operation ● Customer/Field Spare Parts Escalation investigation.● Support field quality issues● Support regional allocation of global stockEOL● Manage part obsolete process and Proactive search for potential EOSL candidates and communicate to partners● Material Cost Avoidance Reporting● Implement EOL analysis by maintaining EOL Log, Gathering Baseline data, Gathering and summarising Regional Fcst, leading EOL strategy discussion and implementing in the three regions● Implement EOSL analysis by Identify/communicating unique spare parts list and compiling WW material availability data to evaluate EOSL extension request● Compile WW material availability data to evaluate an EOSL extension ● Support Master data governance throughout the lifecycle in global level

● Effective and timely 24/7 remote support to customers.● Proper handling of case types in scope for the team, in compliance with all processes and work instructions within Dispatch Organization.● liaises with customers and other functions with reference to Customer issues.● Direct report to RC Team Manager and functional report to Senior Agent (Exceptions Specialist)/Process Specialist.● Manages the service requests of customers through different access channels to verifies the requested details. ● Coordinates the resources in a proper manner to the client and monitors the overall service event to its completion. ● Provides information to solve customer problems to achieve satisfaction by reviews.● Accepts customer feedback related to customer entitlement & case management.

● Effective and timely 24/7 remote support to customers.● Proper handling of case types in scope for the team, in compliance with all processes and work instructions within Dispatch Organization.● liaises with customers and other functions with reference to Customer issues.● Direct report to RC Team Manager and functional report to Senior Agent (Exceptions Specialist)/Process Specialist.● Manages the service requests of customers through different access channels to verifies the requested details. ● Coordinates the resources in a proper manner to the client and monitors the overall service event to its completion. ● Provides information to solve customer problems to achieve satisfaction by reviews.● Accepts customer feedback related to customer entitlement & case management.

● Professionally handle incoming queries by customers via phone and email● Provide accurate, up to date information to the clients’ requests● The primary point of contact by thoroughly and efficiently gather customer information and fulfill customer needs● Greet customers in a courteous, friendly, and professional manner

● Incident Management: ensuring all alerts, issues are accurately logged, reported and escalated appropriately;● Voice and data network monitoring;● Control of the internal and external service processes in case of failure;● Identification of appropriate problem-resolution procedures using specific customers information;● Single Point of Contact and Case Owner during execution and monitoring of customers Service Level Agreements;● First Clearing operation (removal of failures according to defined regulations and instructions).

● Patient assessment and management in consultation with the treating consultant. ● Aattending acute and elective admissions under the team during normal working hours ● Review of inpatients and participating in ward rounds with consultants and outpatient clinics. ● Formulating plans of management ● Implementing the decisions of senior medical staff on patient care ● Determining, instigating and following up appropriate investigations ● Performing procedures within my capabilities ● Coordinating appropriate consultation with other specialty departments and services ● Interacting with other health professionals, including nursing and allied health staff, in provision of ongoing clinical care to patients ● Maintaining the patient clinical record ● Ensuring appropriate and timely communication to other health care providers and carers to ensure ongoing patient care post hospital stay. ● Communication with patients and their families, where appropriate, about the patient’s diagnosis and management. ● Development of professional knowledge and skills through active involvement in the educational programs of the centre

● Coordinate and monitors program scheduling for university television station broadcasts. ● Supervises employeeson a regular basis.● Makes decisions regarding hiring, evaluation, promotion and termination of employees and makes related recommendations that are given particular weight.● Previews and evaluates local, unsolicited independent, regional and national television programs to determine appropriateness for station usage.● Ensures program quality for broadcast by deciding whether program tape or film is technically acceptable.● Participates in program acquisition by recommending suitable programs for purchase.● Prepares and updates weekly/monthly program schedule by establishing program availability and determining the best time to air.● Responds to viewers' questions, comments and/or complaints regarding television programming/scheduling.● Prepares and maintains various departmental reports for submittal to supervisor such as program evaluations and preparation of audience research information; prepares and responds to various surveys such as program rating surveys.● Coordinates broadcast traffic and logging activities as it relates to program scheduling.● Develops alternatives to planned schedule; authorizes last minute changes and replaces material.● Participates in the development of station goals, policies and procedures.● Operates computer in order to maintain and update the program schedule.● Confers with promotional department to discuss content of programs scheduled to air; determines which programs to promote.● Ensures compliance with local, state and federal regulatory agencies in broadcasting.