Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction, with products spanning multi-channel call centers, CTI integration, IVR / Self-Service, operator attendant consoles, call recording and quality monitoring, outbound predictive dialer, knowledge management solutions and more. Our comprehensive portfolio of interaction management solutions is resilient, and scalable, with a flexible deployment model that includes Cloud (PaaS, SaaS), hosted, and hybrid to grow with your business at every stage, allowing your organization to add functionality when and how you want.Enghouse Interactive is a proud partner to key unified communications and telephony suppliers, including Microsoft, NEC, Cisco, Avaya, ShoreTel, and Mitel. With a worldwide eco-system of contact center service providers, system integrators, channel partners, and tens of thousands of agents handling millions of daily customer interactions worldwide, Enghouse Interactive’s solutions are preferred by mid to large enterprises, telecom carriers, business process outsourcers, and contact center service providers.Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a Software and Services Company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Andtek, Arc Solutions, CosmoCom, CTI Group, Datapulse, Eptica, IAT SmartDial, ITSonix, Safeharbor, Syntellect, Telrex, Trio, Vidyo, Voxtron and Zeacom.

MasterWord Services, Inc., a woman-owned business established in 1993, is ranked in the Top 20 largest language service providers in North America by the market research firm, Common Sense Advisory. A top-quality provider of industry-specific language solutions, the company works with more than 300 clients in Fortune 500 companies. These include energy and engineering, healthcare, life sciences, government, technology, insurance, finance, education, and non-profit organizations with requirements in more than 250 languages and across four continents. MasterWord’s strength lies in understanding its clients’ unique challenges and tailoring custom solutions for success. The company delivers a broad spectrum of solutions for clients operating in a highly regulated, fast-paced, deadline-driven environment, always striving to exceed our clients’ expectations.Present technology combined with a proven level of sophistication in processes and methodologies support constant advancement in MasterWord’s mission to connect people across languages and cultures globally. MasterWord continually enhances customer experience through technology and the implementation of automated features in its client portal. Recently MasterWord introduced virtual interpreting solutions delivered through 16 popular video platforms such as Microsoft Teams, Cisco Webex and Zoom. This enables our clients to address vital needs for multilingual communication during the COVID-19 crisis.

• Develop and deliver high-quality, technical product presentations to VP and C-level audiences• Understand the customer requirements and translate those needs into documented value propositions• Document the proposed solution including architecture diagrams, required customizations, hardware and software sizing and specifications• Ensure smooth post sale transition to the implementation team• Responsible for representing the product to customers and prospects at field events such as conferences, seminars, webinars, etc.• Respond to functional and technical elements of RFIs/RFPs• Work with the sales and product development teams to determine future product direction, based on current and future customer needs• Build long-term customer relationships and provide important, measurable benefits to the customer businesses• Work with the delivery teams to ensure continuing customer satisfaction and to develop areas of additional revenue

PRODUCTS AND TECHNOLOGIES• CosmoCom: Cloud-based multimedia Contact Center and IVR Solutions, CTI, predictive dialing• Syntellect: CPE Contact Center and IVR Solutions for Mixed-switch Environments, CT Connect standards-based CTI software, Communications Portal open, standards-based IVR platform with integrated application development and management components• Telrex: IP-based Call Recording and Workforce Management Solutions• Arc Solutions: Attendant Consoles and Communication Management Solutions for Cisco• Datapulse: Attendant Console and Communications Management Solutions for Microsoft, Avaya and Mixed-switch Environments• Trio: Platform independent Interaction Management Solutions

CosmoCom provides an all-IP, universal access contact center system that is the platform of choice for more top tier network service providers worldwide than any other product of its kind, and the enabling technology for some of the most successful OEM customer care solutions in the world. Its flagship product, CosmoCall Universe, is a unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and administrative tools. It is a high capacity, high availability, multi-tenant platform that supports multi-channel contacts via telephone, videophone, live internet, and e-mail channels, supporting all media including text, IM, voice, video, and real-time collaboration.

Selling "one-stop shopping" experience because Altura is partnered with best of the best of breed vendors. Altura is committed to making the integration seamless.Avaya, AVST, Extreme, Juniper, Adtrans, Nice, Witness, Meru, SpectraLink, PolycomAltura has been chosen as the # 1 IP & Telephony PBX Service and Maintenance provider by Telecom Manager's Voice Report for the 7th consecutive year.

NEC, Cisco and Microsoft