• Managed computer and network environment for office(s), including server technologies (SBS, Exchange, Active Directory, group policies, Server 2003 / 2008 / 2012, some Exchange), desktops, printers and networking (internet connection, switches, routers, etc.).• Provided desktop support for users in multiple offices and locations. Rolled out new equipment to users using SCCM to load OS images and MaaS360 for mobile device management. Supported standard desktop applications (Office 2007 / 2010 / 2013, Google Apps for Business) as well as developer applications (Visual Studio, etc.). Applications include softphone applications, Microsoft Dynamics CRM, IM applications (Microsoft Communicator / Lync / Skype for Business), desktop backup applications (Druva, SonicWall), Sophos AV, Symantec Endpoint Protection. Also remote access applications (Pulse VPN, Cisco AnyConnect).• Monitored server room and health of devices housed inside. This includes temperature control for the room as well as monitoring hardware for issues and monitoring network backups for failures or issues and in-house backup of TFS server. Also used Nagios for monitoring server health.• Recommended and ordered new equipment purchases (printers, desktops, laptops, mobile devices etc.) and worked within a budget to maintain the computing environment including peripherals and systems for all users. • Supported multiple tasks through multiple sources and locations (i.e. monitoring multiple ticketing queues).

• Managed distributed web-based application used for travel industry. Application included proprietary software as well as 3rd party software.• Served as primary tech on web-based applications. These were mostly web sites that provided either reports or other travel related items (hotels, flights, etc.). Responsibilities included deploying new version of software, troubleshooting and resolving issues from either users or monitoring software.• Technologies used: Windows Server, IIS, Apache Tomcat, .NET Framework, Load Balancers (NetScaler and F5), VMware, Web Services, XML.• Maintained different environments (Production, UAT, Test, Staging, and Development) of the applications to ensure that production app had maximum uptime and availability.• Managed connectivity through firewall (submit rules to LAN / WAN team).• Renewed and created SSL certificates for sites via outside sources and well as self-signed certificates.• Monitored software alerts for websites, services, servers and hardware (ProIT, SiteScope).

• Manage web servers for various credit card reward web sites • Managed users on Active Directory, Microsoft Exchange, and Sybase • Assisted QA to keep sites and the applications maintained, including updates, fixes and changes.• Responsible for Team SharePoint site on Intranet site• Created testing and production web sites in IIS for both internal and external use• Renew and create SSL certificates for sites via outside sources and well as self-signed certificates• Maintain monitoring tools for websites and hardware (Nagios, SiteScope)• Maintain MS SQL database for web content (Microsoft Best Practices, etc.)

• Mange Computer network consisting of over 250 desktop computers plus servers and workstations consisting of Red Hat/Fedora Linux, Sun Solaris, HP-UX, SGI IRIX, and Windows Servers.• Maintain, design, install and rollout various servers using different Operating Systems for tasks such as Samba File Sharing, Email, YP Authentication, Active Directory Domain Controllers and Terminal Servers, DHCP, DNS and application licensing servers.• Supervise student assistants in tasks and help them to develop skills in IT and technical support.PRIOR EXPERIENCE:Apricorn, Poway, CA. - IT ManagementKenco Components, San Diego, CA. - Technical Testing