August R. Email & Phone Number

Eau Claire, Wisconsin, United States

Eau Claire, Wisconsin, United States

My Responsibilities were: Customer service providing in-store, remote, and on-site troubleshooting and service for consumer or business issues, and providing technical support if needed. Creating and maintaining the MacMan website, online business listings, Appointment system, eCommerce store, and Digital Signage. Monitoring incoming tickets and actioning them or escalating to the proper person while documenting any action or service on any ticket. Following Apple Authorized repair procedures and creating and documenting repair procedures for all products. Inventory management and merchandising. Receiving and shipping freight and allocating products for orders. Technical writing to create blog posts. Managing crew members and providing training and coaching when needed. I gained Experience with: Retail and Business Customer Service and Support, WIX Website Platform, ZenDesk Support, 10to8 Appointments, RiseVision Digital Signage, Addigy MDM Solution, Bash Scripting, Watchman Monitoring, CoreCommerce platform, CrashPlan Platform, Apple Script, Apple Service Exchange, Apple Business Manager, Remote Work, and VPN Connections.

Eau Claire, Wisconsin, United States

Support Apple users from Wisconsin and Minnesota by listening to their questions and concerns and provide answers or responses. When a customer brings in their device I reproduce, isolate, and diagnose their issues with my technical expertise. As an Apple Certified iOS Technician, I clean, replace, and repair components on various different Apple products while keeping records of repairs, tests, parts, and labor hours.MacMan is an Apple Authorized Reseller and Service Center. They fix everything Apple. MacMan fixes and repairs broken, damaged, or just non-functioning Macs, iPhones, iPads, iPods, Watches, AirPods, and Beats. Not only do they repair things but they also offer support with e-mail issues, password resets,Apple ID issues, and even support Onsite Service to bring their technicains to you.

Eau Claire, Wisconsin, United States

My Responsibilities were: Customer Service providing over-the-phone remote support for businesses. Troubleshooting issues to find resolutions or escalating issues to the correct team. Monitoring incoming tickets and actioning them while tracking time working on tickets.I gained Experience with: Salesforce CRM Tools, ConnectWise CRM Tools, Remote work, Zoom for Teams, Windows 10 & 11, Windows Server, and Enterprise IT support.

Barron, Wisconsin, United States

Rice Lake, Wisconsin, United States

Rice Lake, Wisconsin, United States

Rice Lake, Wisconsin

Responsibilities: Serve Customers. Preparing pre-packaged food items; pizzas, sandwiches, salads. Maintaining filled salads, meats, and hot case foods. Stocking cupboards. Frying Chicken and hot case foods and cooking rotisseries. Maintaining a high level of sanitation on all surfaces, including the floor. Putting away Sysco deliveries of food and containers. Washing Dishes.Key Skills: Customer Service. Communication and teamwork. Time Management. Sanitation and cleaning techniques. Organization and optimization. Interpersonal Skills.

Rice Lake, Wi 54868

Summer Camp Lifegaurd. Working with Cub Scout aged children, instructing them on how to swim, how to save a drowning victim, introducing them to, deep, water. Working directly with the children under a supervisor.

Haugen, Wisconsin

Responsibilities: Preparing, cooking, and packaging three meals a day for roughly 300 scouts and scouters per week. Washing dishes and maintains a high level of sanitation throughout the kitchen. Unloading and organizing truck loads in a timely manner.Key Skills: Safe Serve and Sanitation practices. Time Management. Organization and stock counting.

Rice Lake, Wi 54868

“Den Chief.” Ready when needed worker, assisting with Program rotations, maintenance, and customer service. Working with all types of ages with flexibility and quick thinking.

Bachelor'S Degree, Computer Science, Junior

Computer science major with secure software development and cybersecurity concentration.

Associate'S Degree, Information Technology Cybersecurity, Graduated

Activities and Societies: Cybersecurity Club

High School Diploma

Activities and Societies: Future Business Leaders of America, National Honor Society, Spanish Club, Track and Field (1Year)