Brittany Torrence Email & Phone Number

Raleigh, North Carolina, United States

Raleigh-Durham-Chapel Hill Area

• Works with management to drive product strategy, development and implementation
• Partners with management, to help define the vision and future direction of the assigned products and related platforms
• Manages the product & projects roadmap for the variety of assigned products through an understanding of the assigned platform capabilities, market trends and demands
• Works with the IT team to ensure proper prioritization of projects, delivery schedules and quality of end product
• Oversees all tasks associated with the successful development, documentation, marketing and launch of new products and product upgrades for the product line
• Interfaces regularly with clients and users to develop an understanding of their needs, articulated and non-articulated

Raleigh-Durham, North Carolina Area

• Gathered business requirements using interviewing skills and communications skills with customers or business unit associates
• Translated business requirements into technical requirements including scope definition, detail and process flows for use by the development team
• Wrote functional specifications using a variety of tools including word processing, spreadsheets, and drawings to support findings
• Developed QA test plans for accuracy and completeness
• Assisted in the QA testing, as needed, ensuring that the business requirements defined in the analysis phase are met by the new or changed information system
• Performed gap analysis of assigned functional specs

Raleigh-Durham, North Carolina Area

• Managed initial API implementation and ongoing systems integration support with key customers
• Provided necessary guidance, training and tools to key customers during onboarding process
• Provided oversight of key customer orders for both content and software products
• Compiled and provides necessary reporting to key customer based on their needs
• Scheduled and performs trainings events for existing key customers
• Performed troubleshooting and analysis on end user issues/concerns/questions prior to escalation

Raleigh, NC

• Managed initial API implementation and ongoing systems integration support with customer
• Provided necessary guidance, training and tools to customers during onboarding process
• Provided oversight of customer orders for both content and software products
• Scheduled and performs trainings and/or focus group events for existing customers
• Utilized feedback from training and/or focus group events to build customer satisfaction and aid engineering team in further product development
• Communicated current software features, upcoming release features, and details on issues

Raleigh, North Carolina, United States

NC licensed real estate broker working for a team that services Wake and Johnston counties as well as the NC coast. Please consider me for the sale or purchase of your next home!

Clayton, North Carolina, United States

NC licensed real estate broker practicing in the Raleigh-Durham area. Please consider me for the sale or purchase of your next home.

Morrisville, NC

• As a SaaS Account/Relationship Manager, I was responsible for both strategic and tactical components of RegEd's service delivery model and for managing client relationships. I managed the implementation coordination.
• Managed client relationships to ensure retention and growth
• Ensured contract billing process was correctly administered
• Coordinated and managed projects to administer client programs and facilitates new product implementations
• Executed timely responses to client requests including issue management and product enhancements
• Troubleshot software application issues prior to escalation

Raleigh-Durham, North Carolina Area

• Managed order placement for both Internal and OEM Sales departments
• Coordinated and facilitated administrative duties such as: faxing, filing, mailing, copying, and data input
• Followed up with main office (Oxford, UK) for production and order updates as requested
• Managed data input of pertinent information into SalesLogix (I.e. Tradeshow leads, quote information, emails, new contacts and accounts, etc.)
• Completed sales history reports and data reports for OEM Sales meetings
• Aided in recommendations and implementation of new procedures in order for the sales department to work more efficiently and cost effectively

Raleigh, NC

• Managed order placement and quoting for larger and/or more complex orders/accounts
• Coordinated and facilitated administrative duties such as: faxing, filing, mailing, copying, and data input
• Managed multiple ongoing projects implemented by myself and/or management
• Worked with clients directly to solve issues, answer questions and aid in training of products and/or user portals
• Created and maintained customer user portals
• Completed all commissions reporting for statistical analysis

Raleigh, NC

• Supervised and managed employees to ensure meeting and exceeding monthly goals
• Lead monthly training classes to new and current employees on customer service, goal expectations, marketing, time and file management, etc.
• Managed confidential adjustor files and rentals to make sure customers have a smooth claims and rental process
• Marketed and scheduled sales and service calls to adjustors, agents, body shops, and Enterprise rental branches
• Prepared monthly reports detailing sales and service calls
• Coordinated and facilitated numerous administrative duties of branch such as: faxing, filing, multi-line phone system, mailing, copying, and data input

B.A., Psychology W/ Concentration In I/O Psychology

Education record