Brittany Torrence Email & Phone Number

Raleigh, North Carolina, United States

Raleigh-Durham-Chapel Hill Area

• Works with management to drive product strategy, development and implementation• Partners with management, to help define the vision and future direction of the assigned products and related platforms• Manages the product & projects roadmap for the variety of assigned products through an understanding of the assigned platform capabilities, market trends and demands• Works with the IT team to ensure proper prioritization of projects, delivery schedules and quality of end product• Oversees all tasks associated with the successful development, documentation, marketing and launch of new products and product upgrades for the product line• Interfaces regularly with clients and users to develop an understanding of their needs, articulated and non-articulated• Provides analysis and specification requirements for product enhancements to IT that define successful growth of the product to meet and exceed customer expectations• Works with other Ingram departments on cross-divisional projects • Ensures that new and existing products operate smoothly; interacts with other departments to maintain operational success• Initial escalation point for critical publisher issues that relate to the performance of the products • When necessary, works with IT for product QA testing as needed to ensure that business requirements are met

Raleigh-Durham, North Carolina Area

• Gathered business requirements using interviewing skills and communications skills with customers or business unit associates• Translated business requirements into technical requirements including scope definition, detail and process flows for use by the development team• Wrote functional specifications using a variety of tools including word processing, spreadsheets, and drawings to support findings• Developed QA test plans for accuracy and completeness• Assisted in the QA testing, as needed, ensuring that the business requirements defined in the analysis phase are met by the new or changed information system• Performed gap analysis of assigned functional specs• Developed reporting to meet the various business needs• Insured a smooth implementation of functionality into the production site• Researched, analyzed, and documented and resolves related internal and external issues with customers• Escalated issues that are above their skills level to other IT teams or business units

Raleigh-Durham, North Carolina Area

•Managed initial API implementation and ongoing systems integration support with key customers•Provided necessary guidance, training and tools to key customers during onboarding process•Provided oversight of key customer orders for both content and software products•Compiled and provides necessary reporting to key customer based on their needs•Scheduled and performs trainings events for existing key customers•Performed troubleshooting and analysis on end user issues/concerns/questions prior to escalation•Performed QA on product releases in order to understand full functionality of new feature•Utilized feedback from training events and ongoing meetings to build customer satisfaction and aid engineering team in further product development•Communicated current software features, upcoming release features, and details on issues •Assisted financial department by maintaining knowledge of key customer activity and billings•Acted as liaison between client and Implementation, Product Management, IT, Accounting, etc.•Managed overall customer satisfaction

Raleigh, Nc

•Managed initial API implementation and ongoing systems integration support with customer•Provided necessary guidance, training and tools to customers during onboarding process•Provided oversight of customer orders for both content and software products•Scheduled and performs trainings and/or focus group events for existing customers•Utilized feedback from training and/or focus group events to build customer satisfaction and aid engineering team in further product development•Communicated current software features, upcoming release features, and details on issues •Assisted financial department by maintaining knowledge of customer activity and billings•Managed overall customer satisfaction

Raleigh, North Carolina, United States

NC licensed real estate broker working for a team that services Wake and Johnston counties as well as the NC coast. Please consider me for the sale or purchase of your next home!

Clayton, North Carolina, United States

NC licensed real estate broker practicing in the Raleigh-Durham area. Please consider me for the sale or purchase of your next home.

Morrisville, Nc

As a SaaS Account/Relationship Manager, I was responsible for both strategic and tactical components of RegEd's service delivery model and for managing client relationships. I managed the implementation coordination and delivery of online software applications to a growing client base of well-known financial institutions. During the administration of client compliance programs, I interacted with multiple departments including, but not limited to: Accounting, Implementation, Legal, Sales, Technology, Product Management, and Customer Service.•Managed client relationships to ensure retention and growth•Ensured contract billing process was correctly administered•Coordinated and managed projects to administer client programs and facilitates new product implementations•Executed timely responses to client requests including issue management and product enhancements•Troubleshot software application issues prior to escalation•Coordinated the activities of internal departments to meet client needs•Examined client’s software applications and made recommendations for additional products•Provided client training on various RegEd software applications•Acted as liaison between client and Implementation, Product Management, IT, etc.

Raleigh-Durham, North Carolina Area

•Managed order placement for both Internal and OEM Sales departments•Coordinated and facilitated administrative duties such as: faxing, filing, mailing, copying, and data input•Followed up with main office (Oxford, UK) for production and order updates as requested•Managed data input of pertinent information into SalesLogix (I.e. Tradeshow leads, quote information, emails, new contacts and accounts, etc.)•Completed sales history reports and data reports for OEM Sales meetings•Aided in recommendations and implementation of new procedures in order for the sales department to work more efficiently and cost effectively•Responsible for OEM bulk orders (Creating Opportunity, pricing, order placement, follow up, etc.) •Acted as liaison between Accounting/Shipping/Marketing/Order Entry departments

Raleigh, Nc

•Managed order placement and quoting for larger and/or more complex orders/accounts•Coordinated and facilitated administrative duties such as: faxing, filing, mailing, copying, and data input•Managed multiple ongoing projects implemented by myself and/or management•Worked with clients directly to solve issues, answer questions and aid in training of products and/or user portals•Created and maintained customer user portals•Completed all commissions reporting for statistical analysis•Aided in recommendation and implementation of new procedures in order for the sales department to work more efficiently and cost effectively•Acted as liaison between Billing/Contracts/Credit/Pricing/Accounts Payable

Raleigh, Nc

•Supervised and managed employees to ensure meeting and exceeding monthly goals•Lead monthly training classes to new and current employees on customer service, goal expectations, marketing, time and file management, etc.•Managed confidential adjustor files and rentals to make sure customers have a smooth claims and rental process•Marketed and scheduled sales and service calls to adjustors, agents, body shops, and Enterprise rental branches•Prepared monthly reports detailing sales and service calls•Coordinated and facilitated numerous administrative duties of branch such as: faxing, filing, multi-line phone system, mailing, copying, and data input

B.A., Psychology W/ Concentration In I/O Psychology

Education record