Bill Sun Email & Phone Number

Cambridge, Ontario, Canada

Cambridge, Ontario, Canada

• Set up & configure end-user hardware (laptop, smartphone, peripherals) to suit business needs• Troubleshoot & resolve end-user computer hardware issues• Troubleshoot commercial printers and work with vendors to repair hardware assets• Work with vendors to troubleshoot and resolve business software end-user issues• Manage hardware upgrade and replacements as part of equipment refresh cycle• Collaborate with various Technology Services teams on technology projects•… Show more • Set up & configure end-user hardware (laptop, smartphone, peripherals) to suit business needs• Troubleshoot & resolve end-user computer hardware issues• Troubleshoot commercial printers and work with vendors to repair hardware assets• Work with vendors to troubleshoot and resolve business software end-user issues• Manage hardware upgrade and replacements as part of equipment refresh cycle• Collaborate with various Technology Services teams on technology projects• Participate in and supervise technical equipment setups at various City events and locations Show less

Cambridge, Ontario, Canada

Insurance Store Design Team March 2020 – August 2020• Designed, tested and implemented back-end APIs using Golang to handle business logic required by client-side UI, and for data transmission to and from upstream APIs• Created and maintained MongoDB databases required for user data storage and API functionality• Manually created, configured and pushed Docker containers to K8sRatings and Calculations Team September 2019 – May 2020• Worked within a Scrum team to… Show more Insurance Store Design Team March 2020 – August 2020• Designed, tested and implemented back-end APIs using Golang to handle business logic required by client-side UI, and for data transmission to and from upstream APIs• Created and maintained MongoDB databases required for user data storage and API functionality• Manually created, configured and pushed Docker containers to K8sRatings and Calculations Team September 2019 – May 2020• Worked within a Scrum team to create microservice, RESTful APIs to replace existing legacy monolithic software• Created, tested and deployed APIs with ASP.NET which processed input data from actuarial team and validated results against output from legacy systems• Assisted testing teams in acceptance and performance testing of APIs• Assisted actuarial team in re-design of output payload format to enable concurrent processing of data by downstream APIs• Improved APIs’ response time by creating proof-of-concept APIs demonstrating parallel processing of data leading to re-write of all APIs to enable concurrent processing, drastically reducing data input to output time Show less

Cambridge, Ontario, Canada

• Troubleshoot and resolve end user software and hardware issues• Set up and management of end user rights and permissions• Deployment of software using Microsoft System Center Configuration Manager (SCCM)• Self-management of projects with minimal supervision

Waterloo, Canada

• Perform hardware troubleshooting, repair, and upgrades on various desktop and laptop systems• Remote and on-site service and troubleshooting computer and Windows environment• Build computer systems from scratch, to client requirements• Inform, educate and address client concerns with regards to computer and software requirements, needs and performance