• Customer Onboarding: Assisting customers with the implementation and adoption of a product or service by providing guidance, training and initial support to ensure a successful onboarding experience. • Relationship Management: Develop and maintain strong customer relationships by serving as a primary point of contact and establishing regular communication to understand their need, goals and challenges. • Customer Support: Responding to customer inquiries and requests quickly and efficiently, providing appropriate solutions and resolving issues to ensure customer satisfaction. • Analytics and Monitoring: Track customer perfomance, analyze relevant metrics and identify areas for improvement or upsell/cross-sell opportunities to help customers get the most value out of the product or service. • Renewal and Expansion: Working to ensure the renewal of client contracts, developing retention strategies and identifying business expansion opportunities, based on client needs and objectives. • Customer Advocacy: Being and advocate for customers within the organization, conveying feedback and insights to product development, marketing and sales teams in order to continually improve the product/service and customer experience. • Customer success measurement and measurement: Define metrics and key performance indicators to assess customers’ success, monitor their progress against goals, and help them achieve desired results. • Escalation Management: Dealing with complex issues or customer complaints, coordinating with internal teams to resolve these issues to the satisfaction of te customer. • Satisfaction survey: Conduct satisfaction surveys and collect feedback from customers to evaluate their experience and identify opportunities for improvement.

• Strategy Development: Identify brand goals on social media, define target audience, conduct market and competition research, and develop a social media strategy aligned with overall company goals. • Content Creation: Produce relevant and engaging content for social media, such as posts, images, videos, infographics and stories, writing captions, editing videos or any other type of visual content creation. • Post Scheduling: Plan and schedule social media posts to ensure a consistent and regular presence. Use social media scheduling tools to schedule posts in advance, considering peak audience engagement times. • Community Management: Monitor and respond to comments, messages and brand mentions on social media. Engage with audiences, answer questions, provide customer support and foster positive conversations around the brand. • Trend Monitoring: Keep an eye on current trends in social media, identify relevant topics and opportunities to engage with audiences. Track popular hashtags, trending topicas and important events to create timely and engaging content. • Collaboration with influencers: Identify and partner with relevant influencers to promote the brand or product on social media. Negotiate contracts, develop briefings and monitor the execution of partnerships. • Keeping up with the latest trends and platform updates: Staying up-to-date on changes to social media plataforms’ policies and algorithms. Learn about new features and content formats and explore ways to incorporate them into your social media strategy.