Mia Ashcroft Email & Phone Number

Melbourne, Victoria, Australia

-Education Enquiries, Scheduling/Booking and Invoicing-Phone Enquiries and General Ticketing-Online Enquiries and Complaint resolution-Responding to Social Enquiries-Tourism and Cruise ship Enquiries and bookings-IMAX education and Vacation Care bookings-Members Support-Partnership Support-Fundraising Requests

Twitch Affiliate Variety Streamer

Australia

Southern Cross Station

Oversee day to day operations of the storesResponsible for the training and development of the Sales TeamLeading the Sales Team to deliver exceptional customer serviceDriving Sales strategies and Key Performance Indicators with the team to meet sales and profit targetsExecute monthly marketing changeover.Analysing sales data and reporting on weekly sales for the departmentProviding regular feedback to the merchandising and marketing teamsBankingSupport the Inventory Leader with receiving goods, merchandising, Stock rotation,stocktakes and adjustmentsCompletion of payroll and schedulingBook Merchandising and extensive knowledge on books to accommodate recommendations for customers and complete book revie

Ottawa, Canada Area

-Oversee the overall store operation, and provides effective team leadership in the manager’s absence-Maintain a strong and positive team culture-Motivate and direct team members to exceed hospitality expectations-Anticipate and respond to customer needs and scan environment for signs of how to improve the customer experience and provide a warm inviting coffeehouse-Model and ensure Bridgehead Standards for hospitality, cleanliness, product delivery and efficiency-Train and mentor Bridgeheaders to ensure high skill proficiency in daily operations and training protocols-Uphold and maintain operational policies and procedures to support coffeehouse team and ensure efficient coffeehouse operations-Lead by example, and maintain regular and punctual attendance-Play an active role in ensuring the health and safety standards are met for our customers and staff

Ottawa, Canada Area

-Processes merchandise to be floor ready and maintains back room and under stock to brand standards.-Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase.-Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process.-Executes floorset or inventory proficiently while understands and adheres to brand standards.-Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment.-Proactively engages with customers, reads cues and responds effectively.-Actively assists customers with fittings, and selections of products ranging from intimates to sleepwear or beauty.-Assists customers at the cash ensuring they complete their experience within the store positively.

In this time I have had the privilege of being the People Performance Department Manager, McCafe Co-coordinator and Customer Service Department Manager, in that time I performed duties which include:Encouraging and maintaining crew to meet goals and expectations for shift,Following up with customer feedback,Ensuring all food safety and workplace safety policies have been implemented,Providing training on the floor to ensure policies and procedures are being adhered to.Completing crew rostersProviding coaching and training to crew members completing their Cert 3 in Retail Management with our storeCoaching and setting goals for the Crew Training teamHiring new crew and completing orientation 'Meet and Greets'.Projecting sales for the store based off previous weeks data. preparing training plans and schedulesCoordinating meetings for McCafe Crew to discuss upcoming promotions and changes to McCafe proceduresDecorating display cases for the cakes and baked goods on offer from our McCafeCalibration of equipment involved with McCafe (thermometers, coffee grinder etc.)In my time with McDonald's I was also granted the opportunity to travel with a group of 25 other Australians to Vietnam. We worked with the crew and Managers to assist in the opening of the First McDonald's store in Vietnam. We sent 5 and a half weeks working closely with the locals to train them in customer service and shift management. .gREE

Performing above duties on top of Crew Trainer duties which include:Training new Crew,Consistent coaching of existing crew, Providing Feedback to both new and existing members of the crew teamWorking as part of a team to set and achieve goals to improve work performance and productivity of self and fellow crew membersWorking as art of the stores Safety Team who was charged with identifying hazards in the store and following up on the changes being made to remove these hazards from the store, filling out incident reports, monthly electrical and general safety checks.

Serving customers,Cash Handling, Cleaning tasks,Preparation of food,Barista skills,Achieving goals and expectations set by Managers

Bachelor Of Science - Bs, Zoology/Animal Biology

Education record