Customer Service Representative
CurrentProvide exceptional customer service (bilingual)Run and update multiple reports daily (48 hr que, blocked que, inactives, osd que, you crate que, shortages que)Answer multi phone lines (3 lines at a time)Data entry related to billing clerk, (enter delivery receipts, enter lobs)Ability to multitask quickly and efficientlyAssist in early am cuts, build routes, complete driver paperworkEnter exceptions for shortages, damages, and returnsCreate Organized systems for office flowEnter osd daily/clean up/tag freight appropriatelyCut bills for shortages, damages, send to salvageManage schedule accordinglyRespond to emails for 3rd parties, etas, sales reps, customer service,Email for dispositions, daily appointmentsFill out forms for the delivery, returns, storage charges, submit via email/faxDispatch, enter request, assign to drivers, read notes, pick up misdelivered freight, cancel request, guide drivers on map quest, and dispatch screen, completing drivers, locate drivers on locator map)Enter bol, scan delivery receiptTrain oncoming office personnelAssisted with new hires, filling out applications, making copies/ scanning, setting up computer/ logging into assigned modules, cordinate start times, keeping track hours worked.Work os&d area, (clear shortages, cut Bill's, returns)Create, deliver bills, dock pick upsUse multiple computer programs (edms, ERP , E c d, lotus notes email, on base, customer service dashboard, csp, new dashboard, osd link, you crate link, pulse link, blue reports, windows, shortage link, etc)Communicate with next shift ongoing issues, and other equipment needed for deliveries (s/t, electric Jack's, earlier deliveries due to oversized, charges needed if necessary)Keep track of daily cuts and follow up with terminals if not arrived, send for dock checks, valuesDriver check ins with Delivery receipt, add acc charges, and enter bol (pre) sort, fileSaturday deliveries (cut paperwork, route, learning how to manually build route