Audience Services Representative
CurrentManages ticket sales efficiently in a fast-paced box office using Spektrix, often handling urgent accommodations. Externally communicates via phone and email, fostering strong relationships with members and returning patrons. Ushers patrons and sells concessions, addressing questions and concerns with a customer-first approach. Collaborates with marketing and production teams to ensure seamless coordination of special events such as opening nights, talkbacks, and the 2024 Gala. Demonstrates discretion and upholds confidentiality protocols around VIPs and press releases.