Courtney Velazquez Email & Phone Number

United States

• Verify patient benefits and eligibility with insurance, manage clinic scheduling for efficient patient care, and maintain treatment availability by organizing patient records using clinic management software (TCM).
• Collaborate with the provider to consistently exceed monthly revenue targets, support in-clinic sales of hearing aid accessories and drive revenue through outbound appointment calls and CRM software.
• Record financial information, collect patient charges, and process third-party claims as needed.
• Manage stock and custom orders, conduct monthly inventory audits for accuracy.
• Ensured patient confidentiality in compliance with HIPAA regulations.

Duluth, Georgia, United States

• Develop and promote engaging content daily (text, video, images via Adobe Suite, CANVA) for social media platforms (Instagram, Pinterest, Facebook, Twitter) aligned with brand strategy.
• Interact with the audience and address customer inquiries across social media channels.
• Conduct market research to assess campaign effectiveness and analyze performance, identify trends to optimize content and enhance audience engagement.
• Monitor social media trends and report relevant changes to management to inform marketing strategies.
• Collaborate with team members to ensure consistent branding across all platforms.

Duluth, GA

• Managed advertising for karaoke rooms and private event bookings, ensuring optimal promotion of venue spaces and service packages.
• Collaborated with the marketing team to enhance social media presence, analyzed campaign analytics to ensure effective connection with target demographic.
• Analyzed campaign analytics to assess performance, ensuring brand consistency and achievement of objectives.
• Partnered with the GM to plan and execute special events, driving engagement and attendance.
• Managed inventory and stock levels to ensure operational efficiency.
• Created enticing and eye-catching cocktails for daily menu, special events, and holidays.

Greater Atlanta Area

• Serviced Metro-Atlanta and surrounding area stores housing Smashbox brand
• Performed one-on-one sales practices through makeup application and brand/ product education with clients
• Developed marketing strategies to increase buyer interest in products or services.
• Attended Samshbox events as a brand representative and makeup artist
• Maintained and exceed daily sales goals

Atlanta, GA

- Managed the counter while addressing clients' beauty and skincare needs.- Administered facials and hand massages to give clients a firsthand experience with Shiseido products.- Engaged with clients through MyClient (CRM) to communicate sales, promotions, and events.- Consistently achieved sales goals

Kennesaw, GA

- Assisted guests and ensured excellent customer service in the Prestige area, both on the floor and at the register.- Oversaw and managed the store’s visual merchandising and displays.- Updated visual merchandising through executing add sets and maintaining planograms.- Organized and replenished merchandise on the sales floor and maintained a.

Greater Atlanta Area

Men’s Department Merchandiser – Accessories Merchandiser- Assisted guests while maintaining the store's visual standards and actively driving Units Per Transaction (UPTs).- Handled register operations, including processing returns, performing register counts, and overseeing related procedures.- Provided fashion and wardrobe styling advice to customers as.

Asian Studies, Ba, Asian Business Marketing / Minor: Japanese

Activities and Societies: Graphic Content Creator for Kennesaw Marketing Association. Japan Culture Club Korean Student.

Graphic Design