Craig Divertie Email & Phone Number

A member of the Senior Management Team with accountability and responsibility for the HR Department across 3 sites within a premium quality food manufacturing organisation with over 240 employees. Accountable and responsibility to ensure the HR department delivers a service to the business that ensures departmental objectives align with Operational goals.

Bothwell

Responsible for partnering with Heads of Department within medical device manufacturing facility of 300 employees. Accountable for delivery of full generalist HR service to all departments to ensure alignment with Operational & HR goals.• Establish and implement training program for people managers to improve key competencies to ensure candidates were ready for next move. • Leading Senior Management team through Hoshin planning (x-Matrix), to ensure site achieves key objectives during closure period and maintain focus across all departments. Developed deployment plans in conjunction with senior team to ensure key activities were executed on time and that delays are tracked with recovery plans put in place.• Delivered redundancy program through all aspects of the closure program, covering enhanced redundancy payments, outplacement support, training programs and networking opportunities to ensure maximum staff retention. Result to date 94% of employees entering new role or further education.• Created an employee engagement strategy to form a positive working environment during the closures program. This program achieved the desired impact due to the 75% favourable results in the employee feedback survey. • Reviewed recruitment model and brought on board Agency partners to manage full recruitment cycle. This ensured production could react agilely to changes in demand and thereby achieved 100% of production build plan. Due to introduction of agency model and establishing partner relationships, recruitment needs were filled within 5-day period compared to 14-day historical recruitment cycle.• Review and update all HR polices to ensure they remain in line with UK and EU Legislation. • Designed and implemented HR metrics to ensure KPI’s were achieved along with improved visibility of key trends. Implementation of metrics drove identification of previously unaddressed absence issues resulting in reduction of absence levels to below 3% from 8%.

Generalist HR role supporting 450 employees within fulfilment centre. Key responsibilities to guide and coach operational managers on performance management, employee relations and other HR issues in line with Amazon’s policies and best practice. Managed 2 HR Assistants. • Led and managed transition from 7 agencies supplying temporary workers to single agency model whilst ensuring operations requirements were not negatively impacted. Key driver for this change was to build better working relationships with one agency to deliver improved partnership between organisations and better support for operations. New single agency model successfully reduced attrition by 2.3% and absence levels by 1.3% over peak periods and lead to reduction in number of temporary workers.• Upsurge in customer demand lead to a request for 300 agency employees to be hired unexpectedly within 48 hours. As lead HR I arranged a review of demand plan to ensure that the recruitment strategy was correct along with optimising the time for agency to successfully achieve recruitment needs. Agreement was that hiring was needed in a staged process due to the reviewed plan all hiring completed on time along with ensuring all customer orders were fulfilled on time. • As lead HR representative for Gourock site, implemented new UK-wide performance management system. Initiated and delivered training programs to all managers. Conducted update sessions with all employees on site to ensure they understood changes and demonstrated new system. Positive outcomes included increased productivity on site by 3 UPH per employee, resulting in lower agency costs there was no requirement to recruit numbers forecast.• Responsibility for HR activities in opening of new fulfilment centre, which included successful transfer of 250 employees. Conducted individual meeting with all employees who had raised concerns about relocation to new site. Resolved their issues to ensure all employees transitioned smoothly.

West Of Scotland

• Responsibility for overseeing all Human Resource issues in William Hill’s 196 retail outlets throughout West of Scotland. Liaised with Area and Shop managers for employee relations issues, and Payroll to ensure all working hours, sickness, holidays were processed accurately and in line with deadlines.

Education record

Bachelor'S Degree, Human Resources Management, 2:1