Providing social media content strategy and creation, graphic design, general IT assistance, and more to local businesses and artists.

Provided input and guidance to product stakeholders to align business goals with the needs of clients and users through product additions and improvements.• Combined oversight of Career Center product with Association Management Software (AMS) to create consistency across product lines• Managed UI/UX Team work queue• Provided performance evaluations and annual reviews for team• Promoted innovation, best practices, usability, and QA and communicated the necessity and benefit of approach to the organization and clients• Kept the UI/UX Team creating user-focused products without sacrificing business needs• Collected and vetted all client concerns and requests for enhancements or integrations• Studied the competitive landscape to identify deficiencies or sufficiencies, perceived or legitimate• Met with end user support team regularly to identify and address bugs and make changes to product to eliminate frequent calls and emails

Led the planning, analysis, design, development, testing and deployment of all related enhancements for the career center product.• Collaborated with the VP of Digital Product Development to create and maintain the short and long term development roadmap• Evaluated existing applications to determine the need for updates, enhancements, or retirements• Cooperated with third-party application vendors to ensure a smooth integration process and timely delivery• Ensured the planned monthly product release schedule was followed• Determined which projects are realized into each monthly product release• Assigned projects and oversaw the product agile development team and processes• Provided performance evaluations and annual reviews for team• Wrote and communicated release notes company-wide and to clients• Implemented policies and methods related to application quality standards and testing• Promoted continuous improvement, and encouraged rapid and flexible response to change• Engaged with Sales, Professional Services, Client Management, Development and Marketing teams as related to any ongoing product enhancements, bugs, testing or support as needed

Evangelized the need for year round in-house UI updates and improved user experience aligned with the greater business strategy for the career center product.• Audited all aspects of aged product with Product Manager to determine greatest need for enhancements or rewrites• Introduced and implemented kanban framework to accomplish complete product facelift• Promoted concept of responsive web design over separate costly mobile application(s)• Constructed a device lab and library for quality assurance, testing, and education• Created all graphical assets and copy for new and updated applications• Updated display layer (where possible) to augment release cycle delivery items• Coached development team on importance of style guides and consistency, providing technical specifications and pre-release QA

Worked collaboratively with sales, account managers, and other Professional Services team members to provide leadership, direction and results within assigned work request buckets for career center product.• Managed in-house internal and client request ticket system.• Identified and educated staff on issues stemming from improperly entered change requests.• Responsible for timely delivery of new client implementations and change orders, communication of deliverables, and follow up for a complete solution.• Provided quality assurance (QA) and application error testing.• Continued role as UI resource, delivering input and innovation on new and existing products.

Responsible for the set up, delivery, and change management of turn-key, white-label career center product to association clients.• Provided phone and email support to clients and occasional end users.• Became the de facto UI resource, providing updates to main product, in-house Client Management System (CMS), and corporate website.• Identified and eliminated hard-coded customizations in favor of configuration-based options for career center product.• Assisted in creation of an online Career Fair product add-on to alleviate pain points of a physical event, including flagging, messaging, and interview scheduling.

Along with a business partner, was responsible for all aspects of company, including: creation, incorporation, licensing, insurance, marketing, finance, payroll, estimation and proposals, logistics, and completion of residential and commercial painting projects.